Contract Maintenance - Billing / Accounts Receivable/ Meter Collection

As a leader in the imaging technology and office automation industry, Office1. has been serving our customers since 1995. Recognized for high quality products and superior customer service, Office1 is committed to taking the lead in designing the future of this exciting and evolving industry. We offer our employees a competitive wage and comprehensive benefit package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. If you are a highly motivated professional with the talent we seek, now is the time to join Office1!
Office1 is looking for a detail oriented individual to help the contract team with billing. This individual would need to be able to multi-task, in a fast-paced environment to meet daily quota. This individual would need to be comfortable making outbound calls to obtain copier meter readings. Additionally, this individual will review, audit, analyze, administrate and reconcile customer maintenance contracts. This position will be involved in all aspects the contracts and aftermarket revenue process, including but not limited to inception of contracts, record set up, on- going maintenance, contract expirations, renewals, terminations, analysis, application of payments/ funding, and accounting reconciliation. This individual will be involved in all aspects of the aftermarket process and interface with personnel throughout the organization, in all departments, in all locations, and at all levels.
Responsibilities
Meter Collections

• Visit various web sites to obtain the copier meter reads.
• Perform general clerical duties to include but not limited to: copying, faxing and filing
• Identify, research and resolve customer meter issues using various computer programs
• Other duties as assigned
• High volume calls to customers to obtain the copier meter readings, some email and/ or faxing
• Input meter read information into the Eautomate computer system for monthly revenue generation
• Upload meters from Ricoh USA
• Answer all meter related questions that any internal or external customer may have

Maintenance Contracts - Primary

• Review all maintenance contract invoices
• Review and audit maintenance contract billing records to make sure they are correct
• Manage expiring contract and renewal process.
• Application of funding to contract invoices.
• Reconcile maintenance billing to vendor funding/ payment differences.
• Understand the various maintenance contract types.
• Resolve all contract exceptions (un-profitable, aged equipment type, etc.)
• Other duties as assigned by Management
• Identify, research, and respond to any customer inquiries/ issues regarding contracts.
• Perform profitability analysis of contacts to ensure they are within acceptable company standards
• Update contract records as required

Knowledge, Skills And Abilities
Knowledge

• Knowledge of office administration and business procedures.
• Confidentiality concerning financial transactions and customer accounts.
• Ability to maintain a high level of accuracy in preparing and communicating order information.
• Ability to communicate effectively and professionally verbally and in writing.
• Strong understanding of accounting principles and fundamentals.

Skills
The incumbent must demonstrate the following skills:

• Analytical and problem-solving skills
• Computer skills including the ability to operate Microsoft Word, Excel, and Outlook.
• Very effective organizational skills
• Time management skills.
• Should have good customer service skills.
• Attention to detail and high level of accuracy
• Should have excellent written and verbal communication skills.
• Excellent interpersonal skills

Personal Attributes

• Demonstrate sound work ethics
• Be flexible
• Be honest and trustworthy
• Possess cultural awareness and sensitivity
• Be respectful
• Positive Attitude

Job Posted by ApplicantPro