Accounts Receivable Clerk, Finance & Accounting

YOUR MISSION (The ):

The AR Clerk will play an important role for reviewing and processing source data to provide accurate and timely entry to accounting systems and sub-systems. This includes (but is not limited to) Convention, Group, Special Event, Guest, Wholesale, and Travel Agency billing and reconciliation; applying payments; collections for all account types; resolving credit card issues for all account types (company and individual); credit card chargeback reconciliation; and all guest customer service issues after departure. The AR Clerk will be responsible for process input data according to established accounting procedures, facilitating timely and accurate recordings. Notify supervisor of any potential discrepancies and assists with research and resolution of problems.

THE NITTY-GRITTY (The Essential Job Duties):

This role will work closely with A/R Supervisor to:

• Respond to credit card chargebacks and reconciliation of chargeback accounts.
• All other job-related duties and projects as assigned
• Type correspondence, memos, file documents, etc., copies and distributes to proper recipients
• Assist guests/customer with service issues after departure
• Review system documents for accuracy and completeness
• Responsible for past due collections for all account types
• Accurately apply all received payments, and update in established filing/tracking parameters
• Responsible for billing and reconciliation for all non-gaming accounts types (i.e., Conventions, Groups, and Special Events, Guests, Wholesale, and Travel Agency/Wholesale accounts).
• Enter revenue adjustments or settlements of outstanding balances
• Answer customer's inquiries and assists in rectifying customer's problems
• Responsible for resolving credit card issues for all account types
• Responsible for commission and/or rebate payment processing for all account types
• Communicate with company personnel and customers to ensure account records are accurate and complete

WHAT IT TAKES (The Qualities We Look For)

• Ability to anticipate needs and over deliver wherever possible
• Ability to think outside the box and approach all issues with a completely fresh approach
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Able to change direction and work on multiple project aspects at once
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Enthusiastic, passionate, able to inspire and motivate others
• Excellent customer relations, communication, presentation and organization skills of utmost importance
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service
• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments

MUST HAVE'S

• Solve basic mathematical oriented problems
• Accurately accept and process verbal and written instruction
• Ability to work under stringent deadlines and pressure
• Communicate effectively with co-workers, management, and hotel guests
• Accurately review, post, and audit relevant information
• Respond and quickly adapt to changing work situations and environments
• Operate a multi-line phone
• Must have proficiency and accuracy with adding machines and computers in addition to basic, functional knowledge of Microsoft Excel, Word, and Outlook. 6 months - 1 year of applicable AR (Accounts Receivable) experience is preferred, not required
• Accurately follow established filing parameters
• Follow all safety rules and regulations
• Use a computer, keyboard, and 10-key or calculator

WOULD BE NICE TO HAVE'S

• Previous lodging management system knowledge is preferred (i.e. AS400/LMS, Opera, etc.)
• Functional knowledge of credit card transactions and applicable regulations is preferred
• Self-motivated team player with commitment to excellence and accuracy

THE WORKING CONDITIONS

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.
• Long exposure to blue light from monitors

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Embody "great attitude."
• Tenacious and self-motivated
• Unwavering integrity and endless work ethic.
• Adaptive, Flexible!
• Enjoy working with a team and alone as the situation dictates.
• Appreciate constructive feedback, as well as graciously providing the same.

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*