Contract & Data Entry Clerk.

Description

The Contract & Data Entry Clerk will enter and verify all temporary and permanent commercial contracts and service level transactional changes for the branches. Cancel all permanent commercial customers, enter information related to seasonal commercial customers, and adhere to the processes of transmitting the information to and from the branches. All work supervised and reviewed by Specialist II and Supervisor. Will support CDE Specialist II, Corporate Customer Specialist and CDE Supervisor.

Compensation-$19.00/hour

Key Responsibilities:

• Initiate and monitor customer return to stock work orders.
• Initiate and monitor customer delivery work orders.
• Initiate correspondence to appropriate manager to implement contractual price. increases when applicable; adhere to billing department policy as it relates to price increase processing.
• Requires verification of orders previously entered by other CDE Specialists, set by published guidelines.
• Index imaged data to correct customer’s Tower account and ensure imaged database is accurate and well maintained.
• Comply with all company policies, procedures and directives from supervisors.
• Perform other duties and responsibilities as required or requested by management.
• Must be able to work overtime on an as- needed basis.
• Exempt customers with contractual limitations for price increases from traditional price increase methods.
• Must provide front desk coverage during breaks and vacations
• Support and train branch personnel on processes used to transmit necessary data to and from the centralized data entry team.
• Must meet and maintain department productivity goals set by published guidelines.
• Daily entry of all commercial contracts and service level changes, both temporary and permanent.
• Initiate correspondence to appropriate manger to process reinstatement of service for seasonal customers.
• Enter and update customer contract terms.
• Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders.
• Daily cancellation of permanent accounts.

Requirements:

• Excellent ten-key and data entry skills required.
• Must have working knowledge of Microsoft Office, Excel, Word and Outlook.
• High School Diploma or GED required.
• One year of related experience and/or training.

Knowledge, Skills and Abilities:

• Knowledge of the waste industry preferred.
• TOWER knowledge a plus.
• Ability to communicate effectively with internal and external customers.
• Must be detailed oriented.

Physical/Mental Demands:

• Visual Requirements: include close vision, peripheral vision and ability to adjust focus.
• May be required to work more than 40 hours per week.
• Ability to stand, walk, sit, use hands and fingers, reach, talk and hear.