Content Strategist Jobs

You’ll exemplify sound practices in human-centered content strategy and design. You’ll be a confident content leader who can lead by example and is well-versed at taking a cross-organizational, holistic approach to the whole user experience.

While no two days are the same, your main responsibilities will include:

• designing thoughtful, intuitive and accessible content solutions for a range of product use cases and interactions – from onboarding and in-app education to transactional flows and push notifications

• applying solid information architecture methods (such as content modelling and mapping), and UI frameworks to design content solutions that scale

• auditing, analyzing, structuring, creating and presenting compelling UX content throughout the product experience

• using human-centered design methods to design, craft, and test content solutions that address real customer challenges

• applying a holistic, customer-focused approach to creating a cohesive content strategy for our loyalty program across all product areas

• using both qualitative and quantitative insights and business analytics to drive content insights and solutions

• partnering across teams to improve the accessibility, inclusion, readability, and translatability of product content

• having strong facilitation and presentation skills to clearly and confidently communicate decision-making rationale to team members and stakeholders

• being able to influence, persuade and negotiate with stakeholders to design the best experiences that meet traveler and business needs

Who you are

We realize that content design is constantly evolving, and we know that no two people enter this field through the same path. So, we’re not expecting you to be a specialist in everything listed here, but we do ask that you demonstrate expertise commensurate with the job level in whichever methods you use.

We’re looking for people who:

• have 6 to 10 years’ professional experience as a content designer, content strategist or UX writer leading and delivering UX content projects

• are educated to a bachelor's degree or equivalent level

• can demonstrate proficiency in core skills such as UX writing, content audits and analysis, content mapping and modelling, content planning and sourcing, conversational design, information architecture, and storytelling

• have the ability to audit, analyze, structure, create, and present content independently using established frameworks

• can apply human-centered design (HCD) practices to product experiences

• take a thoughtful, empathetic, and inclusive approach to content design that meets every user where they are

• have experience of solving complicated content problems for users and can develop content solutions across systems and brands

• have strong presentation and storytelling skills and the ability to communicate compelling rationale and narratives to your team, partners, and stakeholders

• have a portfolio of work that demonstrates your skills - we’re especially interested in seeing examples of work you’ve done for Android and iOS apps