Description

Summary:
The Consumer Loan Servicing Specialist 1 manages the day to day servicing lifecycle for all performing real estate loans to include mortgages, personal credit lines, and installment loans secured by real estate, and is a a fast paced, highly regulated environment. This position is responsible for the daily maintenance on real estate loans, involving initial boarding of loans to the MSP servicing system through the disposition of loans through the lien release process, and also responsible for monthly reconciliation and remittance of funds.

This position is available for hybrid. Must be able to come into office at 5555 Cleveland Ave, Columbus, Ohio.

Duties and Responsibilities:

• Prepare customer communication.
• Research and verify lien position on UCCs and titles for loans secured by RVs, vehicles and boats and also analyze loan status to determine the appropriate resolution
• Perform other duties as assigned.
• Responds to both internal and external customer requests through both written and verbal communication.
• Manage workflow to ensure Service Level Agreements are met or exceeded.
• Positions in this job family must adhere to written policies and procedures and will be regularly audited to ensure compliance.
• Analyze collateral documentation and loan information in the bank's servicing system (Hogan) and as needed, update collateral records in loan servicing system
• Assists in developing and maintaining department procedures.
• Processing of work - mail sorting, check processing, data entry, document retrieval and review, account research.
• Follow up with business partners regarding missing or insufficient documents.

Basic Qualifications:

• High School Diploma or equivalent
• One or more years’ experience in a customer service related position

Preferred Qualifications:

• Prior customer service experience is helpful
• Ability to manage time effectively
• Commitment to Huntington's Vision and Values
• Excellent communication skills, both written and verbal
• Demonstrated dependability (attendance)
• Demonstrated critical thinking skills and problem solving ability
• Detail-oriented and thorough
• Ability to work in a fast-paced environment adhering to established SLA targets and quality requirements
• Working knowledge of Microsoft Excel, Word and Access - Ability to create and edit basic Word and Excel documents.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position