Conference Services Manager Jobs

With an inviting inn, a working farm, and dining and spa experiences that honor both the land and the seasons,Southall Farm & Innis a place where creativity, connection, and collaboration flourish. The ideal location for corporate retreats, executive summits, and to reward top performers, here everyday distractions give way to enticing discoveries. It’s a blend of tradition and innovation, fueled by curiosity and wonder—providing teams with the time and space to relax and build stronger bonds, or to focus and strategize.

TheEvent/Conference Service Manageris responsible for planning and coordinating group meetings, retreats, programs, and other special events that are booked through the sales department. You will ensure that all arrangements are made and executed to the client’s expectation and satisfaction. All while sharing Southall’s unique and versatile venues, evolved Southern hospitality, and more deliberate pace of life encourage a conscious and mindful outlook—a foundation that empowers teams to gain perspectives and create connections that can help elevate the business. The Client Event Sales Manager works in partnership with the Southall operations and resort staff to insure effectively executed events and swift problem resolution.

The ideal candidate:

• Is an effective communicator.
• Excels at upselling and has a keen eye for the details.
• Is guest-focused (both internal and external) in all aspects of their work.
• Provides the highest standards of service without sacrificing quality,
• Has a passion for building relationships.

Responsibilities:

• Manage function space and room block inventory as assigned and ensure that all BEO paperwork is completed in a timely and accurate manner.
• Handle all aspects of pre- and post-conference requirements with on-site group contact including phone list, Group Resume, BEOs, billing and evaluations.
• Coordinate all catering events as per contract. Customize selling approach to the meeting planner’s needs to maximize sales. Create/customize and upsell menus, additional F&B functions and other items to meet client’s requirements. Always be ready to anticipate client and guest needs well in advance.
• Have in depth familiarity with assigned groups and files, review program agenda, billing deadlines, confirm all reserved event space and coordinate rooming list and updates to list.
• Follow up on all changes, additions, pop ups, cancellations, or special requests promptly and ensure that all relevant information is communicated to all operating departments accurately and timely.
• Handle Catering sales inquiries and actively sell catered events as business demand dictates.
• Assist the Director of Catering with budget and forecast and complete special projects and assignments as designated.
• Work closely with Reservations team on room blocks and room drops, special requests/amenities for client, guests and VIPs.
• Meet or exceed all department and individual financial goals by maximizing revenues at all opportunities.
• Communicate regularly with all departments, including updating/distributing Group Resumes, BEOs and Floor Plans.
• Attend weekly BEO meeting to review all details and requirements for in-house or upcoming groups.
• Order AV equipment/staff, floral, entertainment, resort activities/programs, and coordinate off-site excursions as per the client’s request. Coordinate all vendors, including insurance, set up and walk-throughs.
• Work directly with client / event planner with regular communication, meetings and correspondence.
• Create a Group Resume outlining all arrangements pertaining to the entire program including guest rooms, F&B, etc. Prepare detailed BEOs for all catered functions.

Requirements:

• Four-year college degree preferred, however, any combination of education and training within hotel Sales or Catering may also be considered.
• Must be flexible to work variable shifts (days and nights).
• Must be flexible to work variable days of the week to include weekends and holidays.
• Minimum 3 years of Sales, Catering and/or Event Management experience, ideally in the hotel or resort industry.
• Knowledge of and genuine interest in food and beverage.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.