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Company

Sea Island Company
Address Sterling, GA, United States
Employment type FULL_TIME
Salary
Category Hospitality
Expires 2023-07-14
Posted at 10 months ago
Job Description
Minimum Requirements
  • Attends all scheduled employee meetings and brings suggestions for improvement
  • If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
  • If applicable, must be flexible to working days, early mornings, evenings, weekends, and holidays
  • Assist with inventory of supplies and order when low
  • Must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
  • Input into the computer as well as white board information on guest preferences, activities, arrivals, departures etc to maintain a running log of the status and known information about guests
  • Uphold appropriate departmental standards of quality/timing
  • Minimum (4) years experience in related hospitality field required
  • Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
  • Perform clerical duties including data storage, retrieval, filing, mail processing
  • Ability to read, write and communicate effectively in English, both written and verbal
  • Excellent communication skills, both written and verbal
  • Ability to lift, carry, pull and push up to 30 lbs intermittently throughout a shift
  • No visible tattoos, visible body piercing or unnatural hair color or hairstyles per company grooming standards
  • Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
  • Ability to perform repetitive tasks with accuracy
  • Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
  • Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code PolicyTasks/Responsibilities:
  • Assist with arrivals, departures and inspection of homes
  • Proficient with peripherals, copier, fax, telephone and calculator
  • Ability to easily adapt to organizational and environmental changes
  • Maintains cleanliness and organization in all work areas
  • Must have exceptional organizational skills, be comfortable multi-tasking, and able to adapt quickly (These may need to go under Minimum Requirements)
  • Receive and handle ER guests calls with requests
  • Must have knowledge of the local area
  • Contact all Exclusive Resorts (ER)members prior to arrival and assist with any and all requests, including arranging all activities and reservations
  • Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, PowerPoint and Outlook
  • Minimum typing skill of 35+ wpm
  • Attends all scheduled employee meetings and brings suggestions for improvement
  • Before every guest’s arrival, the Concierge will visit the residence and ensure everything is in conditions according to the rules and regulations of Exclusive Resorts
  • Valid Georgia Driver’s License
  • Uphold and ensure compliance with all company and departmental policies and procedures
  • Record and bill orders accurately into the register system and process payments using guest/member cards in accordance with accounting procedures
  • Courteously assist in resolving ER members’ needs
  • Must have ability to courteously present information to people in one-on-one and group situations
  • Provides orientation to the residence(s) and services for members upon arrival at residence(s)
  • Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
  • Quickly develop a professional relationships with Exclusive Resorts (ER)members
  • May be exposed to mechanical, electrical, chemical and fume hazards
  • Willing and timely execution of other duties as delegated by leadershipPhysical Requirements:
  • Effectively operate all Cloister computer systems, LMS, Guest Manager, Outlook and ability to quickly learn Exclusive Resorts (ER)software, Compass
  • Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
  • Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
  • Demonstrate an ability to anticipate Exclusive Resorts (ER)members’ service needs and to interact pleasantly and efficiently with Exclusive Resorts (ER)Members at all times
  • Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
  • Handles and facilitates pre-arrival grocery requests and site delivery (as requested by members) to ensure member requests are met