Compliance Appeals Lead, Cash App

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

We are looking for a Compliance Lead to join Block and support the continued build of our Cash App Compliance program. Our mission is to make banking and financial services accessible to the underserved and unbanked by designing and implementing an outstanding compliance program to help grow the Cash App business while protecting the broader financial ecosystem and the Company.

You will support the Cash App Compliance Customer Onboarding and Management ("COM") program by building, developing, and leading a compliance operations team responsible for conducting in-depth compliance reviews as part of our customer appeals process.

You Will:

• Oversee Appeals team operations, including training, hiring, coaching, and managing staff and program development
• Understand regulatory landscape and compliance requirements; with emphasis on applicable Compliance and BSA/AML requirements including customer identification, due diligence best practices
• Create, monitor, and meet important operational metrics and implement solutions with COM program managers regarding any issues identified
• Provide guidance and insight on account escalations, including handling account escalations from junior team members
• Improve existing workflows, and streamline/ enhance operational efficiency
• Work with other Compliance Leads to promote strategic planning on team growth, organizational structure, focus areas, and quarterly goals
• Collaborate with Support, Risk, and other operations teams within Block
• Maintain up-to-date knowledge on BSA/AML regulatory changes and landscape
• Develop and maintain procedures applicable to the team
• Communicate with program management on ongoing technology, and process/workflow change initiatives and ensure appropriate team adoption
• Identify training opportunities; design/coordinate the development of training materials

Qualifications

You Have:

• Proficiency in BSA/AML laws and regulations, including having the ability to analyze regulations for determining permissible transactions and activity
• A metrics-driven approach to create substantiated solutions and efficiency
• 3+ years people management experience, including coaching and developing compliance specialists/ analysts
• 5+ years in a BSA/AML senior compliance / compliance operations role with a financial services firm, preferably in the payment or Fintech space
• Operational knowledge in executing and running a sound Compliance program with hands-on knowledge of MSB regulatory requirements
• Ability to present and communicate findings to senior leadership

Even Better:

• Knowledge of Bitcoin and other cryptocurrencies
• Relevant industry certifications (CAMS, CGSS, CFE, CFCS, CRCM)

Additional Information

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Employee Stock Purchase Program
• Retirement Plans including company match
• Paid time off (including 12 paid holidays)
• Health Savings Account and Flexible Spending Account
• Paid Life insurance, AD&D, and disability benefits
• Learning and Development resources
• Paid parental and caregiving leave
• Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
• Healthcare coverage (Medical, Vision and Dental insurance)

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.