Complaints Quality Specialist Jobs

• Escalates potential Quality issues to Management.

• Determines situations which require escalation to management.

• Familiarity with basic project management tools

• Applies analytical skills to evaluate complex situations using multiple sources of information.

• Execution of regulatory and SOP requirements

• Master’s degree & 2 years of directly related experience OR

Demonstrate basic banking knowledge with an emphasis on customer experience and company culture.

Minimum 2 years of customer service experience.

Strong problem solving and analytical/accounting skills

Excellent communication skills, both verbal and written

Access multiple electronic systems and document steps taken to efficiently service the customer

Participate in projects to drive operational excellence

Previous experience working with regulatory requirements and direct contact with clients required.

Bachelor’s Degree or equivalent experience.

1 year related supervisory experience in an office setting is required.

Knowledge of general computer software (Excel, MS Word and Access).

Identify and communicate client expectations and regulatory requirements to ensure compliance with member and provider complaints and appeal letters.

Manual dexterity and sitting is required in carrying out position own position responsibilities (i.e. use of personal computer).

Routinely and clearly communicate what needs to fall to management and stakeholders

Advanced Microsoft Office or G Suite skills and dashboarding experience using data visualization tools such as Looker

The aptitude to foster cohesion and inclusivity in a remote team environment across multiple time zones

💰 Competitive salary based on experience

✨ 401k match plus the usual medical, dental, vision, life, and disability benefits

The ability to pivot and prioritize in a rapidly changing, agile environment

Applies analytical skills and product knowledge to evaluate complex situations using multiple sources of information

Raises potential Quality issues to Management

Decision Making, Attention to detail, Time management

REMOTE - EST working hours preferred but not required

Execution of regulatory and SOP requirements

Master’s degree & 3 years of experience directly related to the job

Identifying areas for improvement and communicating suggestions to management.

Bachelor's degree in Business Administration/Management or a related field.

Investigating and resolving member appeals, complaints, and grievances based on specific regulatory requirements.

Excellent verbal and written communication skills.

1 year of experience in a higher-level role such as Lead or Supervisor.

The employer's Affirmative Action Program affirms their commitment to making reasonable accommodations for individuals with disabilities or special disabled veterans.

Have 2+ years of experience in financial services, preferably in operations, complaints, compliance, risk management, dispute processing, and/or audit roles

Research member complaints to comprehensively understand a consumer’s experience with Chime. Identify the point of failure for the consumer experience.

Develop and maintain extensive knowledge of federal, state, and local consumer protection laws and regulations applicable to all of Chime’s products.

Escalated customer support experience in a high-volume environment.

Possess strong critical thinking, multi-tasking, organizational and prioritizing skills

Have advanced Microsoft Office or G Suite skills

Applies analytical skills and product knowledge to evaluate complex situations using multiple sources of information

Raises potential Quality issues to Management

Location: Thousand Oaks, CA - Remote

Execution of regulatory and SOP requirements

Master’s degree & 3 years of experience directly related to the job

Bachelor’s degree & 5 years of experience directly related to the job

KSA Requirements (Knowledge, Skills, And Abilities)

Excellent time management and multitasking skills

Provide training to personnel involved in overall complaint process as directed by management.

Provide feedback to management for compliant process improvement opportunities (e.g., complaints systems, final letters, escalations process, etc...)

Provide training to peers as requested by management.

Raise any escalated customer concerns to the next level of management.

KSA Requirements (Knowledge, Skills, And Abilities)

Excellent time management and multitasking skills

Provide training to personnel involved in overall complaint process as directed by management.

Provide feedback to management for compliant process improvement opportunities (e.g., complaints systems, final letters, escalations process, etc...)

Provide training to peers as requested by management.

Raise any escalated customer concerns to the next level of management.

Customer service experience, including communications over the phone and through written channels.

Must have high comprehension skills.

Review customer complaints, analyze the issue, document, and sort related issues.

Review customer complaints in audio, transcribed calls, letters, and emails.

Review existing client documentation to ensure smooth reconciliation of past complaints.

Recent college graduate from accredited four year school.

10+ years management experience leading a high-volume contact center team

Excellent judgment handling complaint management and problem mitigation

You will need to learn and then demonstrate mastery of SquareTrade’s customer experience, including Claim handling

Deep understanding of requirements specifically around complaints handling and problem resolution

This role is remote. Travel to SquareTrade offices will be required periodically

Experience managing a distributed org of 50+ Customer Service specialists

Demonstrated experience working cross-functionally and managing significant improvement initiatives (e.g. project management skills)

Escalate critical product complaints or issues to management.

Support EQ Quality Management Systems

2 years Proven broad experience in either the pharmaceutical operations environment or pharmaceutical Quality Assurance role

Experience working in a PCO/PET organization

Proven experience in Quality Assurance or combination of Quality and Technical

• Excellent written and verbal communication skills in English and Spanish.

Position Title – Specialist Quality Complaints

• Able to work in a team-oriented, matrix environment and work effectively with diverse departmental groups

Keep abreast of changes in market requirements and demonstrate expert knowledge in specific market nuances.

Identify areas for improvement or processes that are unproductive, time consuming, and/or inefficient and communicate that information to management.

Communicate ways to improve processes and procedures to management.

Excellent verbal, written, interpersonal, organizational and communication skills.

Excellent research skills with ability to identify underlying issue(s) not articulated

1 year of experience in a higher-level role such as Lead or Supervisor role.

Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.

Knowledge of regulations and standards affecting IVD?s and Biologics.

Must have good written and oral communications skills.

MUST HAVE BASIC COMPUTER SKILLS TO NAVIGATE INTERNET PROGRAMS, BASIC EXCEL AND FOLLOW STEP BY STEP INSTRUCTIONS.

Experience in the Medical Device / Biotech Industry is preferred.

Knowledge of Electronic Troubleshooting is preferred.

• Demonstrated prioritization and time management skills

• Advanced knowledge and interpretation of domestic and international complaint handling and reporting requirements required

• Minimum two (2) years of experience in a GMP relevant environment

• Experience conducting complaint investigations and root cause analysis

• Proficient knowledge of general office procedures

• Proficient skills in the MS Office Suite (Excel, Word, PowerPoint, and Outlook)

Assist with trend analysis and report the analysis to management as appropriate and monthly KPI tracking for complaints.

NOTE: Relevant BIAH experience may be weighted more significantly.

Work experience in USDA or European Union (EU) regulated animal health industry required.

Good written and communication skills, strong investigative skills required as the position involves investigation involving various products and various departments.

Requires knowledge of vaccine products, manufacturing procedure and processes.

Has sound decision making skills along with ability to take quick actions and excellent attention to detail.

Become a subject matter expert on Divvy Homes products, services, as well as property management practices and regulatory requirements

Deliver an outstanding customer experience

3 – 6+ years experience in Operations or Customer Support

Exceptional written and verbal communication skills with attention to detail, grammar, tone, and voice

Proven working experience handling complaints of high-risk, sensitivity, and complexity

Strong critical thinking, problem solving skills