Community Relations Coordinator Jobs

The Moinian Group is one of the largest privately held real estate investment companies in the country, pioneering in the development of state-of-the-art, visually distinguished properties.  

Bring your passion for service and hospitality to life as the Community Manager at our most prestigious residential properties; Sky Luxury Apartments.

The successful Community Coordinator is responsible to create and maintain a flawless living experience for our residents, by executing customized services and programs and with the goal to deliver a one-of-a-kind, high touch service, wellness, social and fitness experience.

Job Duties and Responsibilities:

· Consistently delivers and maintains an exceptional resident and guest experience

· As the frontline representative of service and communication to our residents, the CM successfully manages daily issues, concerns or complaints and owns resolution through team collaboration.

· Distribute incoming requests to the appropriate party and follow through on any resident issues concerns or complaints.

· Collaborate with our leasing office and agents on ensuring a flawless move-in experience and a post move-in service follow up.

· Supports property GM, concierge and maintenance teams to deliver an exceptional resident experience and to ensure all resident requests are completed on a timely manner.

· Manages calendar of events

· Executes and is present at all resident events – digital or in-person as permitted

· Collects information for monthly newsletter and provides support to our Marketing group

· Works with outside vendors and create community partnerships to provide residents with exclusive offers and experiences.

· Collaborates with the concierge and maintenance teams, takes personal pride and ensures cleanliness standards are met in all areas.

· Supports and communicates with other departments as necessary and maintains excellent working relationships with all property teams and corporate office.

· Using creativity and initiative, identify opportunities daily to surprise and delight our residents.

· Daily walkthroughs of amenities and spaces

Position Requirements:

· College degree - required

· A minimum of 2- years of hospitality, residential or retail experience.

· Sharp eye for detail and a relentless pursue for excellence

· Strong multi-tasking skills

· Exceptional customer service and communication skills

· Strong organizational skills

· Ability to remain calm and thrive under pressure in a fast-paced environment

· Working knowledge of various computer software programs (MS Office, mailchimp, surveymonkey and more).

· Creative and resourceful

· Flexible schedule including holidays, as needed, and one weekend shift per week a must

· This is an exempt position reporting to the Head of Resident Experience and directly collaborates with Operations, Management and Leasing