Collision Director | Body Shop Manager - Denver, Co

Position Overview:

At AutoNation, we love to go above and beyond for our customers. We’re looking for an inspirational Collision Director to join our team. As a Collision Director, your excellent communication and follow-up skills will help you develop business through relationships with insurance companies, dealership contacts and other sources to ensure the sales volume meets operating profit targets. You’ll showcase your excellent leadership skills as you supervise and mentor your team, guiding them through professional development and ensuring a high level of engagement. You demonstrate a keen eye for detail as you control expenses and track financial performance metrics for your shop. You also take great pride in your ability to interact with customers, you love to make a great impression and you’re a skilled problem-solver.

Organizational Relationships

The Collision Director reports to the Region Collision Director and interacts daily with dealership Associates at various levels.

Job Responsibilities

• Maintain proper business operational documentation and customer repair files
• Recruit, select, on-boarding and train Associates
• Schedule and monitor work in progress, and appraise completed work for accuracy and quality
• Prepare and /or administer an annual operating budget for the collision center
• Ensure closed ROs reflect work performed and are compliant with AutoNation rules on revenue recognition
• Ensure customer complaints are handled respectfully and in a timely manner
• Ensure the collection of accounts receivable on all insurance and wholesale accounts closed
• Forecast goals and objectives for the collision center
• Track Associate performance; coach, counsel, develop and retain team
• Submit and/or maintain Collision Center technicians’ payroll and Associate documentation, including proof of technician certification (e.g., I-CAR, ASE, AC as required by Region and company guidelines)
• Ensure the collision center’s parts and supply inventory is maintained per AutoNation Parts reconciliation standards
• Understand, keep abreast of and comply with federal, state and local regulations that affect Collision Center operations, such as hazardous waste disposal, safety inspections, OSHA guidelines, Associate safety programs, and EPA air quality standards
• Maintain financial accounts related to Collision Center operations (AR/open RO list/PO schedule) to ensure compliance with accounting guidelines
• Accountable for compliance to all Collision initiatives
• Establish and maintain good working relationships with other AutoNation dealerships, insurance adjusters and customers to encourage repeat business and referrals
• Ensure Collision Center facilities are appropriately maintained and clutter free, including customer waiting and work areas
• Maintain/manage DRP accounts; communicate changes/status updates to Region Leadership

Requirements

• Advanced knowledge of auto body repair techniques and auto repair life cycle
• High school diploma or equivalent
• Ability to set and achieve targeted goals.
• Must have a valid, in-state driver’s license with an acceptable, safe driving record.
• Minimum two (2) years’ experience leading and developing a team
• Strong analytical skills; able to prioritize and multi-task
• Excellent problem resolution skills
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Proven ability to provide an exceptional customer experience
• Minimum three (3) years’ experience in an auto body repair facility
• Strong command of MS Office Suite with a focus on Word, Excel and Outlook

What are the opportunities for career growth?

Our Associates have many choices for career growth and development after success in a Collision Director role. Future opportunities may include:

• Regional Collision Director

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented. Career opportunities are dependent on business and staffing needs, as well as the qualifications of internal and external candidates.