Cna I/Registration ,Pt Days, Telemedicine Virtual Visits - Emergency, Kernersville Urgent Care

JOB SUMMARY: Provides assistance to the clinical staff by rendering basic nursing care to assigned patients. Delivers direct and indirect care following physician and nursing orders to achieve the highest standards of age/developmental specific care. The Patient Services Representative puts their heart into their work every day. Our representatives lead with empathy and are passionate about showing compassion, ensuring quality work, and providing patients with a stress-free experience while they are registered for healthcare services. Whether it's making patients more comfortable while they wait, checking in on them with updates or going the extra mile to help someone navigate the hospital/clinic, our colleagues know that registering a patient is not a task-oriented career, it's a people-oriented one.

Essential Duties & Responsibilities: Delights patients with an engaging and personable experience in all encounters. By providing a superior patient experience, receives high satisfaction survey scores from patients, at or above goal.

EDUCATION/EXPERIENCE: High school diploma or GED equivalent. Completion of a North Carolina State approved Nurse Aide I course. Minimum of two years' CNA I experience preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION : Certification by State of North Carolina as CNA I. Registered as a Nurse Aide I with the North Carolina Department of Health and Human Service Regulation. Basic Cardiac Life Support (BCSL) required. Pediatric Emergency Assessment, Recognition and Stabilization (PEARS) may be required within one year in select areas.

SKILLS/QUALIFICATIONS: Strong oral and written communication skills Excellent interpersonal skills Basic computer skills Performs effectively with frequent workload changes and competing demands WORK ENVIRONMENT: Typical clinical setting Contact with patients, family members, visitors, co-workers, and medical staff under wide variety of circumstances Regular exposure to blood-borne diseases, infectious and contagious diseases Subject to multiple interruptions Occasional exposure to radiation hazards Possible exposure to cleaning agents/chemicals Occasionally subject to irregular hours Uses personal protective equipment

Demonstrated ability to effectively verbally communicate with customers in an attentive, friendly and engaging manner in alignment with our values.

Experience showing initiative, including anticipating customer needs and going the extra mile to ensure an engaging and positive customer experience.

Demonstrated experience communicating effectively with a customer and simplifying complex information.

Experience working with customer support including issue resolution management.

Ability to multi-task and prioritize departmental functions to meet both timed deadlines and quality expectations with great attention to detail.

Demonstrated ability to meet performance objectives.

Ability to cross-train in other patient services departments.

Demonstrated success working both individually and in a team environment.

Demonstrated ability to navigate Internet Explorer and Microsoft Office.

Demonstrated ability to learn new technology, hospital/clinic protocols and commercial/government insurance plans, and to be fully trained and operating independently within the 90-day training period.

The work schedule may vary. The standard schedule for this position is posted, however, schedules can change over time and this role will also be asked to cover shifts as needed for schedule gaps.

Preferred Requirements & Competencies: Experience working within the registration process in a hospital or physician office setting, including demonstrated success obtaining patient demographic and financial information, handling insurance verification and obtaining authorizations.

Knowledge of commercial and government insurance plans, payer networks, government resources, and medical terminology. Basic understanding of patient access services and the overall effect on the revenue cycle. An understanding of commercial and government insurance plans, payer networks, government resources, and medical terminology.

Core Values and Culture Expectations: Demonstrates integrity and ethics in day-to-day tasks and decision making, adheres to our core values of courage, authenticity, respect, excellence and service, operates effectively in the environment maintains a focus on self-development and seeks out continuous feedback and learning opportunities.

Physical Demands: The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the colleague is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.

The colleague must occasionally lift and/or move up to 15 pounds.

Must be able to talk, listen and speak clearly on telephone.

Mental Demands: the colleague must be able to follow directions, to get along with others, and handle stress;

Work environment: The noise level in the work environment is usually minimal.

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

PHYSICAL REQUIREMENTS: 0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum