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Clinical Scheduler (Remote) Jobs
Company | LEARN Behavioral |
Address | California, United States |
Employment type | FULL_TIME |
Salary | |
Category | Mental Health Care |
Expires | 2023-08-05 |
Posted at | 10 months ago |
The Clinical Scheduler (Remote) position is a direct report to the Clinical Operations Manager and is responsible for coordinating staff and client schedules by performing diverse related duties.
- Find alternate coverage or alternate work for Behavior Interventionist and arrange for PTO coverage
- Proactive/proven ability to anticipate needs and respond appropriately and in a timely manner
- Answer scheduling questions from clients and staff and escalate to appropriate management staff as necessary
- Meetings
- Prior scheduling experience required (preferably in a healthcare setting or at an autism services provider)
- A minimum of three years customer service experience
- Reconcile billing operational and payroll reports
- Receive and respond to staff and client phone and email inquiries relating to scheduling
- Inform families and/or Behavior Interventionists of schedule changes and update systems accordingly
- Excellent customer service skills, self-motivated, self-starter, well organized and detail oriented approach to tasks
- Exceptional attention to detail
- Proven customer service skills and experience handling heavy call volume
- Strong written and verbal communication skills
- Strong problem-solving and critical thinking skills
- Expected to be available to work overtime, if required.
- Excellent multi-tasking and prioritizing abilities
- Coordinate and maintain daily, weekly, and monthly staff and client schedules for the delivery of autism services to our clients
- Clinical Services Associate will be expected to attend regular meetings with the Clinical Services Scheduling Manager and participate in meetings with other departments as needed.
- Schedule make-up time to maximize contract fulfillment Participate in staff efficiency and contract fulfillment initiatives
- Bachelor’s Degree or equivalent preferred
- General Office Support
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