Client Care Representative Jobs

• This role is based in our Honolulu office and candidates must live on Oahu and come in to the office M-F 8a-5p HST. Paid parking is provided.*

Who We Are
Makai HR is a Professional Employer Organization (PEO) started in 2018. We provide local businesses with outsourced HR solutions so that our customers can dedicate their full attention to running their businesses. We are committed to supporting Hawaii’s business community with reliable, cost-effective HR solutions backed by an excellent client experience from sales to operations.
Who We're Looking For
We are looking for a Client Care Representative who is driven by customer service, is incredibly detail oriented, can follow written and verbal instructions and truly cares about our clients. You must have some customer service experience and be willing to work in a fast-pasted, growing company. This is a deadline driven role, so you must work well under pressure, keep organized and prioritize as multiple requests can come in at the same time.
WHAT’S IN IT FOR YOU?
Makai HR is a start-up company. This is an amazing opportunity to take all of your knowledge, experience and skills and put them towards BUILDING something really special. New challenges present themselves which means we’re constantly learning, building and tweaking processes, and re-defining what success looks like for ourselves. Our environment is dynamic and ever evolving, and for the person seeking change and growth, this might be the perfect place.
Required
EDUCATION AND EXPERIENCE YOU’LL NEED TO SUCCEED:

• Time Matters
• Self-starter that can meet required deadlines.
• Works well in a team environment and enjoys collaborating and building relationships across the organization to deliver goals and deadlines.
• We’ve got this
• Passion for creating a warm, welcoming environment in our office.
• Strong written and verbal communication skills.
• Patience and empathy to help individuals complete paperwork and answer detailed questions about their account with us.
• Ability to adapt and be flexible in the face of changing priorities, resources and timelines.
• Technology-literate and savvy with a strong knowledge of CRM software and MS Office.
• Adhere to and exemplify our Core Values:
• Solutions not problems
• Clients Matter
• 2+ years of customer service, hospitality, and/or client success experience.
• Avoid Drama.

Preferred

• Valid Hawaii driver’s license, vehicle, and clean driver abstract.

This Role Will Contribute In The Following Ways
Client Services Phone and Email Queue:

• Assisting clients with inquiries like help with system navigation, invoices and billing inquiries, and reports.
• Assisting employees with inquiries such as direct deposit set up, password reset, employee portal navigation and the like.
• Serve as the first point of contact for Client Services (phones, emails, in-person).
• Documents information in CRM to track issues while utilizing all necessary systems and resources.
• You will be responsible for creating a warm and positive experience to answer client and/or employee questions or get them to the correct team member who can.
• All other duties as assigned.
• Using our CRM system, you will create cases and follow written process documentation to research and resolve moderately complex product and service issues:
• Serves as back-up Payroll Distribution Coordinator and supports in-office payroll distribution services as needed.
• Demonstrates high level of confidentiality, integrity, and professionalism with regards to employees’ private and personal information.
• Clerical and administrative day-to-day support for our Client Service Team including client communications (phone, email and mailings), updating client contact information, and uploading client documents.
• Performs duties while maintaining strong prioritization and organizational skills, and professional communications in all interactions.

About Us
We provide competitive compensation packages which include 100% paid employee health care, paid time off and a flexible, collaborative work culture. We are currently looking for talented, passionate, team-oriented professionals to join our 'ohana.
Makai HR provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.