Client Support And Office Manager

Poulin | Willey Trial Lawyers is seeking a dedicated and experienced Client Support and Office Manager to become a core member of their team. This person will play a vital role in ensuring that our clients receive exceptional service, and that our busy office runs smoothly and efficiently. As the preeminent legal team specializing in personal injury litigation, workers’ compensation, and class and mass actions, our overarching mission is to be "Everywhere for Everyone." Our ideal candidate is someone who shares our commitment to superior service, enjoys working in a fast-paced environment, and is ready to help us achieve our goal of delivering crucial results for injured victims in every market where we are present.

In this role, the Client Support and Office Manager will be responsible for cultivating a favorable first impression of the firm with clients, vendors, visitors, and staff. The successful candidate will possess excellent communication skills, a strong work ethic, and a keen attention to detail.

Responsibilities

• Manage incoming and outgoing calls, texts and email
• Oversee the completion of settlement documents and issue disbursement checks
• Manage assigned client case load to ensure efficient, effective, and prompt client communication
• Assist with optimizing process and procedure
• Adhere to office policies and procedures, ensuring compliance with all legal and ethical standards
• Act as a liaison between attorneys, clients, and other staff to ensure the timely and efficient delivery of services
• Manage conference room schedule

Requirements

• Excellent communication and customer service skills
• Proven ability to multitask and prioritize tasks in a fast-paced environment
• Detail-oriented and highly organized
• Minimum 1-2 years of experience in a legal services or related field
• Strong proficiency with Microsoft Office and Google Suite
• Demonstrated experience in managing personnel and office operations

Benefits

• Family Leave (Maternity, Paternity)
• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development