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Technical Client Support Manager Jobs

Manager, Technical Support Operations
By Rekor At Columbia, MD, United States
Strong organizational and time-management skills, including the ability to handle multiple tasks.
Preferred Knowledge, Skills and Abilities
Liaison between technical support and the other internal stakeholders (product management, product engineering and sales teams)
4-8 years of experience in a Manager Technical support role
Manage the day-to-day operations of the technical support team in support of customer success for technical operations.
Manager customer ticket escalations and troubleshoot matters providing technical guidance to ensure timely resolution.
Technical Support Manager Jobs
By Agile Search Inc. At Greater Boston, United States
5+ years of experience leading medical device technical support related to wireless solutions/remote patient monitoring.
Knowledge of medical device regulations and compliance requirements.
Manage the team ensuring the company’s customers receive exceptional service, timely resolution of inquiries, complaints, and product issues.
Manage third-party service providers to ensure service levels are met or exceeded.
Ensure compliance with regulatory requirements and industry standards.
Experience with integrating medical devices with other systems and equipment in healthcare facilities.
Technical Support Manager Jobs
By EcoEngineers At Des Moines Metropolitan Area, United States
Assumes additional responsibilities and leads special projects as assigned.
5+ years of related experience, with at least one year in a supervisory role preferred.
IT certifications such as CompTIA A+, Microsoft 365 Fundamentals, MTA, and/or MCSE preferred.
Proficient with Microsoft 365, including SharePoint, Exchange Online, Azure AD, and Microsoft Endpoint Manager.
Natural collaborator with exceptional customer service and problem-solving skills.
Demonstrated leadership and decision-making skills.
Technical Support Manager Jobs
By Tracker Corp At , Remote
Strong work ethic and prior experience leading teams, either in Support, Account Management, or any Technical capacity
Motivate staff through coaching sessions, mentoring and career development through a defined performance management process.
Creates a sense of ownership among the team members through appropriate skills mix, coaching, delegation and collaboration
Manage customer feedback and support requests through multiple vectors including email, user forums, ticketing system and conference calls
Good mediation skills are critical and fantastic interpersonal skills vital
Innovative experience in delivering Customer Delight moments: Chat, Self-Service/Help, proactive communications techniques that deliver value
Client Support Manager Jobs
By Emarsys At Greater Indianapolis, United States
Basic technical knowledge and experience in web technologies (HTML/DNS/email/Internet protocols/API).
Escalate to line managers and Client Success Managers when an issue may impact the revenue and/or the relationship with the client.
Previous helpdesk experience or a customer facing role is an advantage.
Outstanding communication skills (written and verbal) over the phone, via email and on live chat.
Previous experience with online and email marketing preferred.
Serve as daily first point of contact for our clients on all operational matters concerning the use of our application.
Technical Support Manager Jobs
By ActivTrak At Austin, TX, United States
3 yrs leadership and people management skills experience, with the success in motivating and developing a high-performing team
Prepare and present reports, metrics, and analysis on technical support performance, trends, and customer feedback to senior management
5 years experience in a technical support role, with a track record of progressively increasing responsibilities
Allocate and optimize resources, including staffing, tools, and technologies, to meet service level targets and operational requirements
Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting complex technical issues
Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, internal teams, and stakeholders at all levels
Manager, Technical Support Jobs
By monday.com At New York, United States
Provide timely feedback geared towards team member enhanced performance, teamwork technical skills and overall impact
3+ years of experience in managing a global technical team
Experience with client facing organizations. Should be familiar with customer success and customer support
Excellent team player with strong leadership skills
Member of a global team and proven experience in cross cultural environments
Must be detail oriented and have strong technical skills
Client Support And Office Manager
By Poulin | Willey | Anastopoulo At Augusta, GA, United States
Manage assigned client case load to ensure efficient, effective, and prompt client communication
Manage incoming and outgoing calls, texts and email
Minimum 1-2 years of experience in a legal services or related field
Demonstrated experience in managing personnel and office operations
Excellent communication and customer service skills
Adhere to office policies and procedures, ensuring compliance with all legal and ethical standards
Client Support And Office Manager
By Poulin | Willey | Anastopoulo At Myrtle Beach, SC, United States
Manage assigned client case load to ensure efficient, effective, and prompt client communication
Manage incoming and outgoing calls, texts and email
Minimum 1-2 years of experience in a legal services or related field
Demonstrated experience in managing personnel and office operations
Excellent communication and customer service skills
Adhere to office policies and procedures, ensuring compliance with all legal and ethical standards
Technical Support Manager Jobs
By Viking Payment Service At Ohio, United States
Staying current on regulatory and card brand requirements and methods for ensuring timely compliance with the same.
Comprehensive benefits package, including health, dental, and vision insurance
Troubleshooting, diagnosing, and providing merchants with solutions to resolve problems with service, authorization, and credit card processing.
Working directly with Viking clients to program and maintain their access to the card networks through Viking’s gateway or third-party gateways
Paid time off and paid holidays
401(k) plan with company match
Manager - Client Support
By ADP At Norfolk, VA, United States
May have oversight of Workforce Management to include scheduling, and succession planning.
Ability to maintain cooperative working relationships with all levels of management
Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures
Manage escalated issues and provide direction.
At least 5 years of relevant/similar experience
At least 3 years of people leadership experience
Technical Client Support Agent
By ADP At Augusta, GA, United States
Microsoft Certified Professional (MCP) or equivalent certification/experience
2 years' experience with Enhanced Time and/or Workforce Manager
Are you ready to join a company offering career advancement opportunities throughout your career journey?
1 - 3 years ADP Client Services or equivalent outside experience
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Other Acceptable Experiences Could Include
Technical Support Manager Jobs
By 🕊Flock Off At Arizona, United States
Ability to manage remote teams in different countries
High communication skills to manage customers' expectations in the field.
Offer direct technical support in customers' facilities worldwide.
Conceptualize and develop solutions based on project requirements and company standards using real-world testing and lab simulations.
Use the knowledge obtained from field support to suggest processes and product improvements.
Manage the technical support team to deliver calculations, drawings, diagrams, project specifications, and interpret customers' designs and drawings.
Manager Of Technical Support
By Entrata At United States
Outstanding task management skills across a varied set of responsibilities in a fast-paced, high-volume environment
Willingness to be a hands-on contributor; excellent communication skills, including issue tracking, triaging, and crisis management
Manages and oversees the operations associated with a team of front-line technical staff providing end-to-end support for Entrata Products
Reinforce and build processes that improve customer and employee experience and balance the team’s workload.
3+ years of customer support experience in a SaaS organization
World-class customer service and communication skills, both verbal and written
Technical Support Manager Jobs
By Black Book At Lawrenceville, GA, United States
Deep knowledge of customer service case management systems
Change management, business process reengineering or best practices implementation experience
Certification in Project Management, Scrum or other development methodologies
Advocate for the experts providing technical support by utilizing active listening skills and providing guidance for difficult situations
Participate in managerial activities to ensure resolution of technical support escalations
Train, mentor, and coach hard/soft skills
Technical Support Account Manager
By Splunk At , Plano, 75023, Tx $84,800 - $116,600 a year
Experienced in customer service and relationship management skills
5+ Yrs. Experience in technical services and customer relationship management
Proactively analyze tickets and interactions to help guide training plans via Customer Success Managers (CSMs) and Education
Knowledge of software development process, IT Operations, and Technical Infrastructure
Experience supporting customers using SaaS products and/or Cloud platforms
5+ Yrs. Experience managing strategic/top accounts in the technology sector
Technical Support Manager Jobs
By SAJ At California, United States
implementation partners to define product requirements, shape strategy and drive
experience and the underlying functionality in our go to battery and inverter
Manage cross dependencies and day to day execution across multiple teams
Effectively and regularly track, manage and communicate program status,
Partner with business, product, engineering stakeholders and
successful program execution across cross functional teams
Client Support Manager Jobs
By Mindful Support Services At Mountlake Terrace, WA, United States
At least 2 years of high-paced management experience (hospitality, retail, healthcare, etc.)
Address provider and client concerns and risk management situations, escalating to Upper Management as needed.
Accept and offer open and direct feedback intended to grow and develop skills
Ability to communicate professionally, clearly, and effectively with management, staff and customers
Bachelor’s degree and/or relevant experience with Microsoft Suite, proven ability to meet deadlines, and capacity to demonstrate ideas in meetings
Experience supervising, training and mentoring staff
Technical Support Manager Jobs
By Censis At , , Tn $65,900 - $122,500 a year

The Technical Support Manager will establish and report on key point indicators needed to facilitate operational excellence integrating incident management, problem management, request management, and ...

Are you looking for a challenging and rewarding role in Technical Client Support? We are looking for an experienced Manager to join our team and lead our Technical Client Support team. You will be responsible for providing exceptional customer service and technical support to our clients. You will be the go-to person for all technical issues and will be expected to provide timely and accurate solutions. If you have a passion for technology and customer service, this could be the perfect job for you!

Overview The Technical Client Support Manager is responsible for providing technical support to clients, managing client relationships, and ensuring customer satisfaction. This role requires excellent customer service skills, technical knowledge, and problem-solving abilities. Detailed Job Description The Technical Client Support Manager is responsible for providing technical support to clients, managing client relationships, and ensuring customer satisfaction. This includes responding to customer inquiries, troubleshooting technical issues, and providing technical advice. The Technical Client Support Manager will also be responsible for managing client relationships, ensuring customer satisfaction, and providing feedback to the company on customer service issues. Job Skills Required
• Excellent customer service skills
• Technical knowledge and problem-solving abilities
• Ability to communicate effectively with clients
• Ability to work independently and as part of a team
• Knowledge of computer systems and software
• Knowledge of customer service principles and practices
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 5 years of experience in a customer service or technical support role
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software and systems
• Knowledge of technical support processes and procedures
Job Experience
• At least 5 years of experience in a customer service or technical support role
• Experience in a customer service or technical support role
• Experience in managing customer relationships
• Experience in providing technical advice and troubleshooting
Job Responsibilities
• Respond to customer inquiries and provide technical advice
• Troubleshoot technical issues and provide solutions
• Manage customer relationships and ensure customer satisfaction
• Provide feedback to the company on customer service issues
• Monitor customer service software and systems
• Develop and implement technical support processes and procedures