Client Service Rep Jobs

• Client Services Representative
• Our client is currently seeking an entry level, ambitious, and self-motivated Client Services Representative. They are a distributor of low voltage electronics and accessories located in Batavia, IL. As a CSR, you would be responsible for providing enthusiastic assistance to vendors and end users as well as managing your own accounts and their orders.

JOB TYPE: Contract role for 520 hours, close to 3 month and the probability to getting converted into a perm/full time role.

• Ability to work with colleagues to achieve team goals
• Entry Level
• Multitask while maintaining a high level of efficiency
• Participates in the ongoing goal of process improvement
• Assist with daily administrative duties
• EXPERIENCE:
• Prior customer service experience preferred. (0-5 years)
• Answer phone calls and emails with enthusiasm while maintaining high level of output with other responsibilities
• Proficient in Microsoft applications, particularly MS Excel
• Listen attentively to customers, identify needs/problems, and provide assistance
• DUTIES AND RESPONSIBILITIES:
• Ability to research and resolve issues in a timely manner while prioritizing other duties
• Creative problem solving
• PREFERRED SKILLS:
• Assist customers with account questions or processes
• Excellent attention to detail, organizational skills, and time management skills
• Process incoming orders daily
• Ability to navigate data entry system and other relevant applications
• Create return advices for all returned items, price discrepancies, and defective items
• HOURS:
• ANTICIPATED START DATE: ASAP
• Monday – Friday, 8 am – 5 pm and start at 7 AM on Fridays
• Strong written and verbal communication, including proper grammar and punctuation

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