Client Implementation Director Jobs

Of the $3.8T we spend on healthcare in the United States annually, about a third of it is estimated to be lost due to waste, fraud and abuse. Codoxo is the premier provider of artificial intelligence-driven solutions and services that help healthcare companies and agencies proactively detect and reduce risks from fraud, waste, and abuse and ensure payment integrity. Codoxo helps clients manage costs across network management, clinical care, provider coding and billing, payment integrity, and special investigation units. Our software-as-a service applications are built on our proven Forensic AI Engine, which uses patented AI-based technology to identify problems and suspicious behavior far faster and earlier than traditional techniques.

We are venture backed by some of the top investors in the country, with strong financials, and remain one of the fastest growing healthcare AI companies in the industry.

Position Summary:

As a Client Implementation Director, you are responsible for helping our clients quickly and effectively derive maximum value from Codoxo’s solutions. You will be responsible for managing projects by planning, scoping, and managing deliverables, including resolving risks/issues, and manage project changes.

Key Responsibilities

• Manages Risk Management plan to identify, document, define mitigation plans, track, escalate, and resolve project risks, issues, barriers, and dependencies
• Ensures projects meet business needs and that the project team and stakeholders understand the project deliverables, scope, and timelines
• Up to 30% travel to client sites
• Create and manage project plans and resources to deliver maximum value to our healthcare clients as they implement breakthrough AI across their payment integrity operations.
• Facilitates weekly project meetings, monthly program reviews and quarterly executive business reviews with both Codoxo and Client stakeholders
• Manages change requests and modifications to the project plan
• Identifies process improvements, collaborate with stakeholders on resolutions, and implements solutions
• Demonstrates proficiency in tactfully communicating with all levels of leadership

Qualifications:

Required Qualifications

• Excellent communication (verbal and written) and customer engagement skills. Strong interpersonal, communication, and presentation skills applicable to a broad audience, including senior and executive management, customers, etc., including diction/terminology and presenting information in a concise and effective manner to clients, management, and various departments.
• Ability to effectively interact with all levels of internal and client teams
• Expertise in designing and implementing modern program and project management methodologies and tools
• Superior problem-solving experience in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex issues; prior success extracting/translating findings into alternatives/solutions; and identifying risks/impacts and schedule adjustments to facilitate management decision-making.
• PMP certification is strongly preferred
• Ability to prioritize workflow and manage allocated tasks independently.
• 8+ years of project management experience in enterprise healthcare technologies
• At least 3+ years of experience as the lead program or project management role in complex enterprise software at one or more large enterprise client

Preferred Qualifications

• Independent thinker and ability to work autonomously
• Possess the following skills: communication, time management, problem-solving, and relationship-building
• Excellent written and verbal communication, professional writing, and presentation skills
• Demonstrated customer service and organizational skills
• Project Management Certification (PMP or equivalent)
• Experience or knowledge of the Payment Integrity or FWA (fraud, waste and abuse) industry strongly preferred
• Excellent interpersonal skills working with colleagues and other departments
• Ability to work in a fast-paced environment and remain appropriately detail oriented

Benefits for You

• A financially sound, well backed company
• Annual home office stipend
• Annual Professional Development stipend
• A superstar team of colleagues that are committed to innovation and client success
• Unlimited PTO
• Health, Dental, and Vision insurance with 100% employee premium coverage (Starts Day 1)
• 401K Match (after 90 days)

We are an Equal Opportunity Employer:

Codoxo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.