Client Care Coordinator - Part Time

Responsibilities Talk to & meet with leads (potential clients and family members) to assess clients’ needs and recommend solutions. (Expectation is to close 75% or more of qualified potential clients). Follow up with potential clients and family members to “nurture” leads. Actively collaborate through detailed & ongoing communication with the Care management team to ensure services are properly set up & provided for new clients. Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service. Work with other team members to coordinate various aspects of a client’s care. Conduct client/Care Pro introductions with new clients & other clients, as applicable. Follow up with new clients to ensure satisfaction. Plan and execute a schedule that ensures each client has quality assurance visits & reassessments, as required. Properly document quality assurance & reassessment visits in a timely manner. Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients. Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Pros, and referral providers/care providers. Work with clients and their families on the various issues that may arise to ensure they are getting resolutions to issues as well as receiving the services needed. Support the business’ growth goals through a variety of methodologies including but not limited to: identifying potential referral sources, making marketing packets & dropping off gifts to referral sources. Demonstrate open and effective communication with management, colleagues, Care management team, Care Pros, clients and family members. Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. About you: To succeed in the role, you’ll need: College degree preferred One year experience in home care, health care or senior-related industry preferred Must possess a valid driver’s license Willingness to travel in St. Charles county Excellent oral and written communication skills and the ability to listen effectively Ability to work independently, maintain confidentiality of information and meet deadlines Ability to organize and prioritize daily, monthly, quarterly and yearly work Ability to present a professional appearance and demeanor Availability to work evenings or weekends as required #LI-DNIOur range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hourly Hiring Range$24—$24 USD

Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.

Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.

Hourly Hiring Range

$24—$24 USD