Clerk Typist/Office Assistant (2 Positions, Various 3Rd Shift Work Schedules)

Salary Range for Clerk Typist: $42,306.00-$53,478.00 Yearly – Individuals new to state service start at the minimum of the pay plan.

Salary Range for Office Assistant: $47,185.00-$61,908.00 Yearly – Individuals new to state service start at the minimum of the pay plan.

Link to Clerk Typist Job Specification: https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=2008CL&R1=&R3=

Link to Office Assistant Job Specification: https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=7086CL&R1=&R3=

INTRODUCTION

The Facilities Operations Department is seeking candidates to fill two permanent Clerk Typist/Office Assistant positions within the Operations Center. These positions are categorized as “Open to the Public”; current UConn NP-3 employees will be given preference in the hiring process. The Clerk Typist/Office Assistant acts as a Work Order Dispatcher with a focus on customer service to perform clerical duties in conjunction with the AiM computerized maintenance management system.

The Work Schedules For These Two Positions Are

• 3 rd Shift, Tuesday through Saturday 12:00 a.m. to 8:00 a.m.
• 3 rd Shift, Sunday through Thursday, 12:00 a.m. to 8:00 a.m.

Duties include, but are not limited to, answering phones (trouble calls), entering service requests into the AiM system, making a determination of work order priorities, assigning trade(s) to respond to calls, running reports as required, researching work order issues and statuses, monitoring the Department’s shared email accounts, filing, preparing correspondence, cross training in other clerical assignments within the Department, and completing special projects as assigned.

Essential skills required for this job include: strong communication and interpersonal skills, reliability, commitment to teamwork, and customer service experience. This position may be required to supervise and train student employees.

The Operations Center provides a point of contact for the Storrs and Regional Campuses. This group acts as the communication center for all inquiries, requests for repairs, and emergencies. This position is classified as Emergency Support Services/Essential Staff (ESS/ES). It is required, and mandatory, to report to work during emergency closures/delayed openings due to inclement weather or for significant events that effect campus operations. Some overtime will be required as the Operations Center must be staffed 24 hours a day, 7 days a week, 365 days a year (1st, 2nd & 3rd shifts as well as holidays and weekends). The 2nd and 3rd shift work schedules are eligible for shift differential. Weekend differential is applied to hours worked on Saturday or Sunday if the entire 8-hour shift is worked.

The University offers a competitive salary, outstanding benefits including medical and dental insurance, and a highly desirable work environment. For additional information regarding benefits visit: https://hr.uconn.edu/benefits-beyond-pay/ .

UConn Offers The Following Benefits For NP-3 Employees

• Excellent and affordable healthcare options
• Employee retirement benefits. For more information, please visit: https://hr.uconn.edu/retirement/
• Full benefits package including medical and dental insurance. For more information, please visit: https://hr.uconn.edu/employee-benefits-overview/

SELECTION PLAN

To Apply

In order to be considered for these positions, you must meet the minimum qualifications listed on the job opening and must specify your qualifications on your application. PageUp applications will be evaluated to ensure that the Knowledge, Skill and Ability, and Minimum Qualifications sections of the position have been met. Please also be sure to demonstrate how you meet any of the Preferred Qualifications that you may have.

• Ensure that your PageUp Application is complete and detailed before submitting it. You will not be able to make revisions once your application is submitted to the PageUp system.
• Applicants are REQUIRED to submit a cover letter, resume, and a list of three professional, work-related references along with their contact information. If these three documents are not submitted with the application, and/or if the application submitted is incomplete, then applicants will not be considered further for these positions.

Important Next Steps Information

• At any point during the recruitment process, applicants may be contacted via email and provided an opportunity to submit additional documentation that support their qualification(s) for this position. These documents may include: performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring department. Applicants must meet the minimum qualifications as indicated to apply for this position.
• If selected for an interview, current State of Connecticut employees at UConn or other State Agencies may be asked to provide copies of their last two (2) performance appraisals and CORE attendance records. Employment will be contingent upon the successful completion of a pre-employment criminal background check.
• Please regularly check the email provided on your application for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.

KNOWLEDGE, SKILL, AND ABILITY

Clerk Typist

Knowledge of office procedures including proper telephone usage and filing; knowledge of spelling, punctuation, and grammar; skill in typing a variety of materials; interpersonal skills; oral and written communication skills; skill in performing arithmetical computations; ability to operate office equipment which includes computers, tablets and other electronic equipment; ability to perform clerical tasks such as coding, sorting, alphabetizing and numeric ordering.

Office Assistant

Knowledge of office systems and procedures including proper telephone usage and filing; interpersonal skills; oral and written communication skills; skill in performing arithmetical computations; ability to perform a full range of clerical tasks; ability to operate office equipment which includes computers, tablets, and other electronic equipment; ability to operate office suite software; ability to schedule and prioritize workflow; ability to read and interpret complex instructions.

Minimum Qualifications - General Experience

Clerk Typist

Six (6) months as a Typist or its equivalent.

Office Assistant

Two (2) years of general clerical work experience.

Minimum Qualifications - Substitutions Allowed

Clerk Typist

Graduation from high school with coursework in typing.

Office Assistant

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one/half (1/2) year of experience to a maximum of two (2) years.

Preferred Qualifications

• Two to three years of experience using computerized maintenance management software (such as AiM) or experience using a similar enterprise application.
• High level of demonstrated reliability.
• Two to three years of demonstrated customer service skills.
• Knowledge of trade terminology (HVACR, electrical, plumbing, etc.) and building systems.
• Ability to multi-task and prioritize work independently.

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

APPLICATION INSTRUCTIONS

Please apply online at https://hr.uconn.edu/jobs , Staff Positions, Search #497742 to upload a detailed application and a resume, cover letter, and contact information for three (3) professional, work-related references. Applicants who do not submit all of the requested documentation will not be considered further for these positions.

This job posting is anticipated to be removed at 11:55 p.m. Eastern time on September 15, 2023.

All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp

Information concerning the University’s policies regarding the Cleary Act Statement, Non-Discrimination Policy, Accommodations for Applicants with Disabilities and Recruiting Veterans can be found on UConn’s Job page at: https://hr.uconn.edu/jobs/

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The University of Connecticut is an AA/EEO Employer.