Claims Department Coordinator Jobs

RAM is seeking to add a Claims Department Coordinator to our talented Claims department. In this role, you will perform critical administrative support functions at our home office to help facilitate timely and efficient claims processing while providing exceptional customer service. As a Claims Department Coordinator, you will be responsible for:

• Handling key support functions for the department such as processing incoming mail, performing indexing functions, cprocessing and distributing checks, etc.
• Providing exceptional customer service to mutual partners, agents and policy holders as the primary point of contact for the department.
• Responding to customer inquiries quickly, accurately and in a professional manner.
• Assisting with claims set up, procuring documents/records, document retrieval, researching complex claim and policy coding issues, etc., as requested by Adjusters.
• Completing assigned work within established standards for timeliness and accuracy.
• Generating, distributing, and processing internal reports.
• Identifying and resolving problems according to departmental guidelines; offering first level problem resolution to customers and escalating inquiries appropriately.
• Managing and maintaining Claims department data.
• Reporting new claims to claimant carriers.
• Providing prompt, courteous, and high-quality work in response to management direction and internal customer needs.
• Completing special projects assigned by manager.
• Processing glass and roadside assistance auto claims, collections, unclaimed property and Explanation of Reviews, etc.