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Claims Associate Jobs
Company | Jetty |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-05 |
Posted at | 9 months ago |
Welcome to Jetty, the financial services platform on a mission to make renting a home more affordable and flexible. We've built multiple financial products that benefit both renters and property managers - and we're just getting started.
- Identify and request missing documentation
- Surety bond and renter's insurance claim intake
- Set up claims internally
- Document and distribute incoming claim file supports
- Triage claim related tickets from our Service Operations team
- Respond to escalated claims inquiries via email and phone
- Experience with Google Suite, Britecore, Zendesk, or Snapsheet is helpful but not required
- Solution focused
- Problem-solving skills
- Vigilant at identifying red flags and escalating concerns
- Prior customer service experience a plus but not required
- Reliable and consistent with the desire to provide an outstanding customer experience
- 1-2 years of work experience
- Strong attention to detail
- 401(k) retirement savings program
- Stipends to cover WFH set-up, childcare, phone/internet bill, and optional co-working space
- Flexible remote work in any US location (keeping east coast hours)
- 20 days of PTO + 12 holidays
- Health (with HSA and FSA options), dental, and vision insurance through Aetna & MetLife
- Optional life and disability coverage
- Generous parental leave policy
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