Chief Development Officer Jobs

DESCRIPTION OF THE COMPANY

Royal Aloha Coffee Company, LLC (RACC) is the parent company for Royal Aloha Franchise Company LLC (RAF) dba Bad Ass Coffee of Hawaii currently has more than 30 locations open and 110+ under development.

Bad Ass Coffee of Hawaii was born on the Big Island of Hawaii in 1989. Our name honors the legend of the donkeys of Kona, Hawaii, who could be heard bellowing as they carried precious loads of coffee beans down the steep volcanic hillsides. The villagers named these hard-working animals the “Bad Ass Ones”. That legend lives on today at Bad Ass Coffee of Hawaii where we’re stubborn about serving quality Hawaiian coffee and doing so with the spirit of Aloha.

Today, Bad Ass Coffee of Hawaii is one of the fastest growing coffee shop franchises in the country. We specialize in serving superior Hawaiian & international coffees, blended drinks, teas, a crave able food menu and an extensive collection of popular branded merchandise. Our stores provide an inspiring exploration of Hawaiian décor, and a unique atmosphere that allows you to relax, escape and to be yourself. We deliver the spirit of Aloha and fuel our customers inner Badass every day.

In 2019, the brand was acquired by Royal Aloha Coffee Company and, after redesigning and re-launching the brand with a revitalized strategy and talented leadership team, Bad Ass Coffee of Hawaii is growing rapidly in the Southeast, Southwest & Texas.

For More Info, visit: www.badasscoffee.com & www.badasscoffeefranchise.com

DESCRIPTION OF THE POSITION

The Chief Development Officer (CDO) serves as a key contributor and driver of Franchise Sales & Development initiatives and will participate as an active member of the corporate leadership team, providing input on corporate strategy, policy, and expansion. S/he will be responsible for creating and implementing the Long-term Strategic Franchise Development Plan for the brand. The CDO should have extensive and measurable success at building and leading high-performance teams to achieve and exceed franchise growth objectives and revenue targets. The CDO is expected to have a broad and comprehensive knowledge of all matters related to franchise development growth & development of new franchising opportunities.

Specifically, the Chief Development Officer is responsible for:

• Develop an effective and efficient sales, real estate & construction team over time that meets the current and future needs of the strategic growth plan.
• Work closely with the CEO & CMO to craft and execute a strategy for developing a robust pipeline of quality franchisee candidates.
• Ensure sales processes meet legal requirements.
• Support the CEO in driving revenue growth.
• Serve as a leader and role model across the organization and motivate and challenge others to drive stronger accountability and results.
• Drive franchise sales and development plans to ensure company goals are met.
• Proactively pursue and cultivate new and existing relationships through a variety of channels including personal networks, digital leads, traditional and non-traditional opportunities, industry events and market visits
• Collaborate with all departments.
• Educate prospects about Bad Ass Coffee of Hawaii through the Franchise Qualification Process - sharing our story, vision, and values.
• Manage the sales process including prospecting, new contact follow-up, building value for the franchise opportunity and ultimately moving the process to closure.
• Develop and implement best practice franchise development processes with a transparent and data driven sales pipeline dashboard.

Leadership of Franchise Sales Team, and all Systems and Processes

• Attend franchise trade shows and seminars to learn of current franchising trends and best practices.
• Manage initiatives and systems designed to generate an abundant flow of qualified leads required to meet the performance & budget objectives and, ultimately, to meet new store opening targets.
• Work with marketing team and outside agencies to implement effective lead generation marketing; track performance and adjust plans accordingly.
• Create a performance-based culture for meeting and exceeding quarterly and annual sales and store opening targets to include attainable incentive programs.
• This role’s primary function will be to develop and lead (over time) a best-in-class franchise sales team.
• Ensure franchisees meet their development commitments.

Strategic Growth Plans

• Define a target franchise geography of designated territories by identifying and assessing desired trade areas throughout the United States.
• Create and execute a strategic Franchise Sales & Development Plan.

Real Estate, Construction & Development

• Collaborate with existing site analytics sources and identify and implement a long-term site analytics & analysis strategy to validate future store locations.
• Collaborate and identify qualified construction and construction project management partners to assist in the store opening process.
• Oversee and drive initiatives for all store development to meet the growth goals of the company and to maintain full compliance of all franchise agreements and protect the company’s contractual rights.
• Collaborate with strategic real estate partners to ensure a consistent representation of the brand in target DMAs.

REPORTING RELATIONSHIP

The Chief Development Officer reports to the Chief Executive Officer and will currently lead a Director of Franchise Construction and oversee external Real Estate, Analytics, and Construction Management partners. As the company grows, it is anticipated that additional direct reports will include franchise sales managers, franchise advertising manager, real estate manager and additional construction project managers.

PROFESSIONAL QUALIFICATIONS

• Ability to travel as needed.
• Proven track record in hiring, training, mentoring, and motivating a team of aggressive, successful Franchise Sales professionals.
• Negotiating skills with the ability to sell exclusivity, value and an in-demand brand with minimal discounting.
• Bachelor’s degree (B.A.) in business, marketing, or related field. MBA a plus.
• Developed and implemented sales motivation and incentive plans that produced exceptional results.
• Significant understanding of franchising and franchise development best practices and a mastery of the sales process.
• Ensure sales processes satisfy legal requirements and are consistent with company values.
• Successful track record in selling to both new and existing franchisees.
• The ideal candidate for this position will be a dynamic and proven restaurant industry executive who possesses:
• A strategic and entrepreneurial business style, with a high level of energy, passion for the business and uncompromising commitment to excellence and driving profitability.
• Financial and business acumen required to include overall budget management.
• A minimum of 10 years progressively more responsibility with 5 years in franchise sales leadership with QSR restaurant experience including proven expertise in successfully leading all aspects of the restaurant franchise development function for one or more growing regional or national restaurant brands.
• Strong organization and problem-solving skills.
• Prior Senior Management or CDO Expertise driving the high growth initiatives of a concept (i.e., from 30 locations to more than 300 locations).
• Expertise in developing systems and processes to drive sales initiatives.
• Understand the importance of tracking and measuring results and drives accountability.
• Excellent written and verbal communications skills.
• A strong strategic focus and a track record of leading successful teams and outperforming financial targets.
• Ability to work well under high pressure, meet tight deadlines and attain monthly, quarterly, and annual sales goals.
• An extensive personal network and cultivated relationships with multi-unit, multi-brand franchise operators.
• Proficiency in Microsoft Office Suite. Solid computer software skills in Microsoft Office: Excel, Microsoft Word and PowerPoint.
• Must be an experienced sales leader, demonstrating polished leadership skills, as well as effective sales presentation skills.

PERSONAL QUALIFICATIONS

As an integral member of the company’s senior leadership team, the candidate must exemplify the highest standards of honesty, integrity, and discretion. The individual should be highly confident of their abilities and be considered a hands-on, detail-oriented leader who can tackle complex assignments and has an outstanding ability to build positive working relationship at all levels both inside and outside the company. S/he will need to be a consummate team player with excellent interpersonal and communication skills up and down the organizational chart.

The candidate must be a dynamic leader, directing a group towards a common vision. Being creative and possessing a healthy sense of humor will complement the candidate’s professional skills.

COMPENSATION

Starting at $250,000+ for the total compensation package which will be commensurate with experience and include salary, commission, bonus, benefits. Relocation and other benefits are included in the compensation package.