Central Quoting Supervisor - Pro Renovations - Remote

Lowe’s is able to offer remote employment of this position in the following states: AL, AR, AZ, CA(salaried roles only), CT, CO, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, MA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.
Drives execution of specific Coordinator activities in support of the centralized quoting program. Provides feedback to leadership team regarding process, program, or system opportunities. Serves as Subject Matter Expert for the development of best practices as well as process and procedure documentation. Leads selected initiatives or projects as assigned by Manager. Makes real-time decisions regarding specific Store or Service Provider issues. Resolves escalated issues within defined parameters and elevates issues when appropriate. Analyzes reports to determine individual employee and team priorities. Monitors each Coordinator’s performance (real-time and historical) to identify individual performance and training needs, and works to identify trends that indicate potential group performance or training needs. Provides real-time and regularly-scheduled feedback and coaching to Coordinators. Makes hiring decisions with Manager for team vacancies and works with HR to execute a strategy to recruit and fill open positions. Motivates and engages employees by being accessible, seeking feedback, and creating recognition programs. Serves as “Manager on Duty, with responsibility for overseeing the entire workforce; this includes monitoring productivity, serving as a resource, addressing real-time performance or conduct needs, etc. Interacts with Stores to answer questions and resolve issues related to quote or Service Provider. Provides feedback to leadership to help stores set expectations and qualify customers up front when selling the detail. Collaborates with Stores and Service Providers to identify and address opportunities to improve the centralized quoting model. Looks for ways to improve the customer experience by understanding the centralized quoting model and offering ways to make it easier and more efficient for everyone involved or impacted by the process. Provides feedback regarding trends at the Market level to help address opportunities to improve and streamline the quoting process. Acts as backup for peer assigned areas as needed.
About Lowe’s:
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States and Canada. With fiscal year 2020 sales of nearly $90 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

EEO Statement

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range for CA, CO, NJ, NY, WA: $48,300.00 - $80,500.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Pay Range for CA, CO, NJ, NY, WA: $48,300.00 - $80,500.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.