Central Operations Specialist Jobs

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Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Role

Golden Pacific Bank, a division of SoFi Bank, NA seeks qualified applicants who are friendly, possess solid interpersonal skills, are attentive to detail and problem-solution oriented. Respond promptly to customer service requests for information and support while delivering superior customer service.

What You'll Do

• Process Reg. E and Fraud Dispute claims.
• Respond to customer phone calls in a positive and professional manner.
• Provide quality professional service at all times and ensure that a professional image of the Bank is maintained both internally and externally.
• Daily Exception item processing and charge-backs.
• Complete ATM GL Balancing, ACH Processing, and Wire Processing
• Monthly fee processing of Account Analysis.
• Complete reconcilement of bank controlled accounts
• MTX transaction entry processing.
• Set up and customer maintenance of Central Operations products; ACH, RDC, Business Online Banking, Positive Pay
• Compliance with all Federal and State Laws and adherence to Regulations.
• Assist with Escheatment and State Bar reporting.
• Daily Fraud Monitoring
• Process telephone stop payments, change of addresses, and transfer of funds.
• Provide Online Banking, Telephone banking, and Remote Deposit support.
• Legal Order processing.

What You'll Need

• Minimum of a High School diploma / GED
• Ability to work accurately with close attention to detail.
• Ability to maintain confidentiality of sensitive information.
• Strong analytical ability with active listening skills
• Good working knowledge of all branch operational functions, products, procedures, and compliance.
• Communications skills and the ability to provide excellent customer service.
• Strong computer skills with the capacity of learning new programs.
• Ability to manage multiple projects at one time and to work independently, as well as within a team environment.

Compensation And Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.