Cashier Receptionist G4 Jobs

The cashier/receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer.

• Working towards positive operational outcomes.
• Obtain a patient medical record number when necessary.
• Collect co-pays and fees. Inform patients of available payment options.
• Perform other duties as required.
• Verify and/or update all demographic information, for example Personal Physician Selection, Language Preference.
• Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 and/or service codes in order to collect appropriate revenue.
• Manage electronic in-basket.
• Greet and assist patients that present.
• Determine patients membership/benefits according to the benefit display.
• Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the systems are down, if applicable.
• Tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification. Where this responsibility is not part of an existing position, it cannot be added without written agreement as part of the LMP.
• Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down.
• Providing facility directions.
• Follow appropriate patient registration/check-in policies and procedures.
• Initiate and complete required forms for all appointments per policy.
• Reception, Check-In, Check-out (where applicable)
• Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
• Order Health Plan cards as needed.
• Assist patients by : Explaining co-pays/applicable fees.
• Create accounts as necessary, for example (but not limited to) workers compensation, confidential, etc.
• Generate appropriate encounter forms per procedure electronically or manually if the system is down.
• Supervisory Responsibilities: This job has no supervisory responsibilities.
• Direct patients to appropriate area after the check-in process is completed.
• Demonstrate knowledge of and application to Patient Administration Appointment Registration (PARRS).
• Referring to other departments and administrative services for further information, e.g., Member Services, Medical Secretaries, and Business Office.
• Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, and industrial patients.
• Communicate with clinical and business office staff as needed.
• Use notes function where applicable to document prepayments.
• Initiating and completing appropriate forms as needed, for example Release Of Information, Patient Financial Responsibility.
• Maintain the patient will-call area box if applicable.
• Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary.

• Minimum six (6) months work experience.

• High School Diploma/GED.

• N/A

• Ability to read and follow instructions, short correspondence, and memos.
• Basic knowledge and use of computer and computer keyboard
• Passing of a PC skills assessment
• Professional phone etiquette
• Also refer to the detailed responsibilities outlined in the appropriate (United Healthcare Workers - West) Cash Handling Responsibility Agreement.
• Must be willing to work in a Labor Management Partnership environment.
• Communicate with health care providers, staff,
• Knowledge of computer and computer keyboard.
• Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.

• N/A

PrimaryLocation : California,San Leandro,San Leandro 2401 Merced St
HoursPerWeek : 20
Shift : Day
Workdays : Mon, Sat, Sun*Sat/Sun 930-6pm; Mon 1-5pm
WorkingHoursStart : 09:30 AM
WorkingHoursEnd : 06:00 PM
Job Schedule : Part-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : A04|OPEIU|Local 29
Job Level : Entry Level
Job Category : Administrative & Support Services
Department : San Leandro Hospital - Radiology-Receptionist - 0206
Travel : No
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.