Attendant - Rocktane Jobs

The incumbent in this position is responsible for being the ultimate guide through the guests’ ROCKTANE Gas.

ESSENTIAL JOB FUNCTIONS

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position).

• Attend and participate in meetings, completing follow-up as assigned.
• Abide by all applicable Hard Rock policies and procedures.
• Assist guests as needed in paying, utilizing, or answering questions.
• Answer questions about the property, upcoming events, contacts, and provide directions as needed.
• Maintain work area in an orderly, clean, neat manner.
• Creates an atmosphere that induces guests to make ROCKTANE their choice for their gas station; responsible for actively building and retaining guest relations by providing superior guest service. Exudes Hard Rock Mottos to create excellent first and last impression for all guests.
• Attends to needs of all guests within ROCKTANE in an efficient manner, and specifically follows all established safety protocol.
• Perform work regularly and predictably.
• Accurately maintains a cash drawer.
• Meets Hard Rock standard for grooming, uniform or attire.
• Use all equipment associated with the position, including, but not limited to, gas station pumps, cash registers and computer equipment.
• Responsible for cleaning and sanitize work and public spaces.
• Assist with selling products intended for sale in Rocktane including cigarettes, beer, wine.
• Operate IT System’s (Agilysis POS, GHS Fuel Pump Software, and other gas station related equipment).
• Other duties as assigned.
• Resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers, Supervisors and Managers.
• Remove trash.
• Provides an amplified guest service environment by focusing on the needs of internal and external guests.
• Welcomes and greets arriving and departing guests.

Non-essential Job Functions

• Attend seminars when needed.

QUALIFICATIONS

• High School diploma or equivalent required

ADDITIONAL REQUIREMENTS

• 10-key Calculator.
• Must be able to work nights, weekends, and holidays.
• Must be able to communicate effectively with guests and other team members.
• Must be detail oriented.
• Must have exceptional guest service skills.
• Must have previous cashiering experience.
• The employee must frequently lift and/or move up to 50 pounds.
• Must possess basic math skills.
• Cashiering/money handling experience in making accurate change in a fast-paced environment or an equivalent combination of education and/or experience.
• Must possess ability to maintain visual attention and mental concentration for significant periods of time.
• Must be able to work outdoors in all weather conditions standing/walking for long periods of time.

ADDITIONAL REQUIREMENTS (Licenses, Certifications, Testing, etc)

• Must successfully pass a drug screen.
• Must successfully pass a background check.
• Must obtain and maintain all licenses/certifications per Federal, State, and Gaming regulations.
• Must be at least twenty-one (21) years of age.

WORK ENVIRONMENT

• Must be able to communicate effectively with guests, specific to position duties and responsibilities.
• Environment can be hectic and fast-paced.
• Work environment includes exposure to gas and diesel fumes.
• The Rocktane is located outdoors and as such there is exposure to all weather conditions.

Closing

The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.