Career Planner

Enthusiastically greet customers immediately upon entry into the Iowa WORKS Center utilizing greeting standards and scripts and welcome each customer in a friendly and professional manner. Provide courtesy, respect, and politeness during all interactions with customers, both internal and external. Ask customers appropriate questions to determine services they are seeking and/or needing. Interacts effectively and builds respectful relationships among coworkers and partners. Collaborates with team members within the American Job Center, resulting in a better experience for customers. Provides feedback as well as potential solutions to team and/or leadership. Provide first day service to Veterans.

Coach, motivate and encourage job seekers on all aspects of the job search. Assist customers to build their personal and job skills for the primary goal of successful employment. Provide customers assistance with preparing and tailoring resumes and cover letters. Facilitate mock interviews for customers, identifying ways to improve their interview responses. Process paperwork for partner and team programs and services. Refer, direct, and result customers to appropriate workshops and employment events. Facilitate workshops or one-on-one appointments in-person or through virtual conferencing platform for customers/participants of system programs and services, update workshops and presentations as new information is available. Accurately document all services, appointments, or other pertinent information in the database system. Send/receive work-related documents for customers.

Assist customers by answering questions about employment and training opportunities. Perform ''job matching" referring career opportunities to candidates in the Iowa WORKS System. Provide appropriate partner referrals. Relay current labor market information to job candidates.

Provide direct services to business for recruitment of employees. Provide information and guidance to employers on how to use the Iowa WORKS system. Identify sources for potential new employer customers for the American Job Center. Participate in development and implementation of customized recruitment strategies and events. Provide follow-up contact and services to job seekers and business. Utilize case management system for tracking and maintaining employer information. Critique and enter job orders and referrals into the Iowa WORKS system. Network with businesses to determine hiring practices and employer needs.

Connect unemployment claimants with re-employment activities at the American Job Center. Will adhere and refer to unemployment administration rules and Iowa law when working with customers in regard to filing UI claims, answering questions and concerns. Use database system to review salary histories, cross reference database systems to ensure personal identification information matches. Adjudicate issues within the claim in accordance with all UI laws. Provide information to customers for UI appeals when necessary. Prepare and participate in all UI appeal hearings relating to issued adjudications decisions.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.

Minimum Qualification Requirements

Graduation from an accredited four-year college or university;

OR

an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years;

OR

employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate.

For additional information, please click on this link to view the job description.

Additional Qualification Requirements

Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.