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Care Delivery Care Coordinator
Company | Oshi Health |
Address | Phoenix, AZ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-06-03 |
Posted at | 1 year ago |
Oshi Health – Remote Care Coordinator: Care Delivery
- Partner with the Clinical Operations leadership team to define and help iterate on strategies for member care coordination.
- Develop and maintain positive member relationships through effective and timely communication while helping members understand and execute on their care plans and instructions as required.
- Manage key reports and track relevant data to identify successes and drive refinements in operational processes.
- Engage members post-onboarding to provide education about insurance benefits design and cost-share as related to internal Oshi services.
- Own the member experience by functioning as a liaison to strengthen the interaction between healthcare providers and members and their families, effect resolution to issues, and assist in potential emergency medical situations.
- Collaborate with a multidisciplinary team of care providers (including MDs, NPs, RDs, Behavioral Health Providers, and Health Coaches) to provide a whole-person approach to member care.
- Take ownership of the member experience and drive engagement through effective communication and monitoring of member goals and next steps to drive program outcomes.
- Offer proficient knowledge of referrals to internal and external resources, to eliminate barriers to care execution and provide follow up on progress toward meeting key goals.
- Assist members in accessing services, providing personalized customized customer service and support.
- Openness and ability to cross-train in additional care coordination tasks and responsibilities to support full cycle member engagement.
- Arrange member visits by scheduling and coordinating all appropriate tests, procedures, visits, treatments, and consultations in compliance with provider guidelines.
- Investigate billing and insurance issues; escalate to internal teams as necessary while providing transparency in communication to the member throughout the process.
- Needs to be able to work in a cross-functional interdisciplinary modality and effectively create solutions for complicated patient concerns.
- Excellent customer service qualities required.
- Fluent in healthcare terminology or working understanding of clinical concepts.
- Minimum of 2-3 years experience working in a healthcare coordination, care or case management role, preferably in a digital healthcare environment
- Comfortable and competent with using common administrative technologies (e.g. Zoom, Slack, Office or equivalent), charting electronically in EMR/EHR systems , experience delivering on telehealth platforms preferred.
- Background knowledge in navigating health insurance plans and coverage on the part of patients. Must be able to provide breakdown of benefits analysis to consumers.
- Excellent verbal and written communication skills required.
- Completed a degree in a health and science related field, i.e. biology, psychology, health science and nutrition, nursing, etc
- Must be able to work Tuesday - Saturday 10am-6pm EST
- Well organized, ability to manage multiple projects at once, eye for details, and collaborate within and across teams
- Operate with high integrity and accountability for results
- Must be result-oriented, a quick learner and self-starter
- Thrive in entrepreneurial environment, comfortable with ambiguity, and confident in making decisions
- Ability to solve problems, think outside-the-box, and be resourceful
- Ability to roll up your sleeves to get things done yourself, as well as work in a cross-functional team environment
- Mission-driven organization focused on innovative digestive care
- Live our core values: Own the outcome, Do the right thing, Be direct and open, Learn and improve, Team, Thrive on diversity
- Thrive on diversity with monthly DEIB discussions, activities, and more
- Virtual-first culture: Work from home anywhere in the US
- Employer-sponsored medical, dental and vision plans
- Competitive compensation with a starting pay range of $45,000-$52,000
- Access to a “Life Concierge” through Overalls, because we know life happens
- Tailored professional development opportunities to learn and grow
- 13 paid company holidays to power down
- Team events, such as virtual cooking classes, games, and more
- Unlimited paid time off — take what you need, when you need it
- Recognition of professional and personal accomplishments
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