Call Center Representative Jobs

Job Type

Full-time

Description

OUR Mission: Delight and excite our customers through truly innovative products, unsurpassed quality, and best-in-class customer experience provided by a world class organization.

YOUR Opportunity: It’s time for you to take part in the growth happening during the most exciting time to be a part of this industry! At Johnson Health Tech, we are working to better ourselves through bettering the people who use our fitness equipment.

EVERYONE'S Advantage: “I continue to believe that exercise is medicine that everyone should take — especially in this era of COVID-19,” Robert E. Sallis, MD

Position Overview

Under the direction of the Service Manager, the Service Scheduler is responsible for coordinating with customers and Service Technicians to schedule service visits.

Responsibilities

• Assist the retail stores in resolving customer issues
• Assist in the ordering of parts
• Establish service, maintenance and contract call priorities and schedules.
• Take all reasonable steps possible to minimize the amount of non-billable Service Technician time
• Keep the Service Manager informed as to all pertinent factors affecting the assigned responsibilities
• Procure needed repair parts
• Assist in the collections process for commercial work performed by the service department
• Assist customers on the phone, via email, and walk-ins
• Ensure that inventory is in stock before scheduling the service call
• Coordinate activities of staff to ensure quality customer service is provided within prescribed time and budgets
• Prepare reports as requested
• Complete all time cards to ensure accuracy for billing, payroll and job costing purposes
• Establish service, maintenance and contract call priorities and schedule them accordingly
• Establish positive long term relationships with customers and key members of commercial establishments
• Miscellaneous office administrative duties
• Additional duties assigned as needed
• Ensure that direct customer relationships are positive, productive and profitable
• Maintain cooperative working relationships with all company employees

Requirements

Education:

• High school degree or equivalent required

Experience

• 1 – 2 years of customer service and or scheduling experience preferred

Other Requirements

• Strong ability to communicate with both internal and external customers
• Advanced Microsoft Excel, Word, and Outlook skills
• Able to quickly build and maintain good working relationships

Benefits

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

• Product discounts
• Wellness programs
• Health & Dental Insurance
• Company paid Life Insurance
• Paid Time Off benefits
• 401(k)

Discover what it means to belong to a company recognized by Forbes, yet again, as one of the #WorldsBestEmployers of 2021!EOE/M/W/Vet/Disability

#CUSTOMERSERV4

Salary Description

$17.00-$18.00 per hour