Dealership:

Ford of Latham

Appointment Setter/Call Center (Internet & Phone Sales)

Hours include: Mon-Thurs 11 am - 8 pm and every other Fri/Sat 8 am - 5 pm

The appointment setter (or BDC Admin) utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door. Required duties include handling Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.

ESSENTIAL DUTIES:

• Contact Internet Customers via email, phone, and text to schedule a Sales appointment.
• Follow up with Sales Department to determine if appointment was kept and the outcome.
• Other duties as assigned.
• Answer all incoming phone calls and schedule a sales appointment.
• Ability to meet or exceed monthly goals.

QUALIFICATIONS:

• Previous experience with sales or Telemarketing preferred.
• First-class verbal, written and communication skills.
• Experience in the following fields: phone sales, business development, customer service, highly preferable.
• Computer literate and ability to type.
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Demonstrate a professional, enthusiastic, and friendly attitude with all potential clients/customers.

WHAT WE OFFER:

• Full benefits, including Medical, Dental, Prescription, Life Insurance, 401(k) etc.
• Ongoing training
• Growth opportunities (we promote from within)
• Tremendous product & inventory
• Aggressive pay plan with high earning potential

We offer best in class industry benefits:

• Employee Stock Purchase Plan
• Wellness Programs
• Vehicle Purchase Discounts
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Lithia Learning Center
• Paid Life Insurance
• 401(k) Retirement Plan
• Competitive pay

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.