Cad Applications Engineer Jobs

Summary

The people here at Apple don’t just build products. They create the kind of wonder that’s revolutionized entire industries. Are you looking to push the limits of what’s considered the best design environment in the world? As part of our METS CS (Mechanical Engineering Tools and Solutions Customer Success) team, you’ll help support and strengthen our mission.

Our Team’s charter includes solution production readiness & user socialization, system integrity, maintenance & support, workflow streamlining, vendor management, and developing training & knowledge articles. Phenomenal interpersonal skills, customer focus and experience with mechanical engineering CAD and PDM/PLM tools are key skills for this role.

An Ideal Candidate should be able to work independently, prioritize incoming requests, react quickly to customer demands, and can work efficiently under demanding timelines.

Come Join Us!

Key Qualifications

You have more than 15 years of experience using CAD and an exceptional knowledge of NX with a focus in Modeling (parametric and non-parametric), Drafting (MBE/PMI is a bonus), Surfacing, and Assembly management
Working knowledge of PDM/PLM usage, Teamcenter highly preferred, and how they integrate with CAD and other systems.
Experience providing technical training in CAD, PDM and other engineering tools
You have extraordinary interpersonal skills and are passionate about delivering world-class services
Ability to develop clear and concise technical documents

Description

Provide day to day support for a number of tools deployed in the mechanical environment,
with a focus on NX and Teamcenter
Ensure problems are accurately collected in internal ticketing system and that solutions
are provided in a timely manner
Regularly supervising, identifying trends and reporting on metrics for user support
Collaborate with end users, multi-functional partners, and vendors to ensure the best
solutions are provided
Identify trends in support issues and making recommendations for tool and/or workflow
changes based on these trends
Document process and workflows to enable self-help for the user community and ensure
the scalability of support
Balance customer needs and requests with the scalability of our tools and support efforts
Focus on improving the workflows directly impacting teams across Apple product teams.

Education & Experience

• BS in Mechanical Engineering or significant work experience

Additional Requirements

Scripting or development experience in NX to implement custom workflow solutions
Familiarity with Teamcenter capabilities such as CAD Data Management & Integration, BOM
Management, Change Management, Supplier Collaboration, Enterprise Data Integration
Familiarity with CAE tools and how they integrate into a mechanical design environment

Role Number: 200461718