Business Process Specialist / Hr

Position Summary

The Business Process Specialist/ Human Resources Generalist will be a key member of our growing team and will be a liaison between the executive team and the rest of the staff. This role will research, analyze, and recommend improvements to the organization’s business processes in order to improve overall performance. This role will also perform a wide range of administrative office, human resources, and support activities to facilitate the efficient operation of the organization. Process documentation is highly independent work yet is responsible for the entire Operations function of our organization, so you must possess an end-to-end owner mentality and be able to deliver results in a fast-paced and ambiguous environment. The ideal candidate for this role will have excellent organizational skills, demonstrate the ability to plan, give attention to detail, be flexible and prioritize workload and multi-task in a changing environment. As a new position for the company, the person hired for this role will have the unique opportunity to work directly with the Executive leadership to develop the role to best support company growth initiatives/goals, while also reaching your personal, professional, and financial goals!

About Slick Rock Tanning & Spa

Our mission is to transform how our clients look and feel through affordable, state-of-the-art wellness services. From pods that appear other-wordly to sunbeds with sensors that scan your skin, our team is constantly updating our salons, equipment and knowledge to ensure our clients have the absolute best and latest in spa, spray, and tanning services. We are determined to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are transparent, inspirational, aligned, accountable, results-oriented, and disciplined.

OBJECTIVES

PROCESS DOCUMENTATION (65%)

• Participate in the effort to define, document and refine processes, procedures and workflows for business operations based on company best-practices.
• Develop functional and process expertise to create and streamline SOPs.
• Manage policy tracker document; Review and refine company policies.
• Leverage technology to enable process efficiency, data analysis and process capability.
• Support escalations from our Operations team and be the lead to resolve team member questions and escalations.
• Work with a variety of cross-functional internal teams to identify process gaps, distribute opportunities, measure impact, inform decisions, and roll out programmatic solutions.

HUMAN RESOURCES / ADMIN SUPPORT (35%)

• Maintain professional relationships with the owner, operations, and sales departments
• Manage organizational communication, scheduling and logistics for key internal events such as staff meetings
• Provide event support and planning, including retreats, meetings, staff events. This includes logistical research and planning, day-of support, and invoice/billing management
• Maintain responsibility for general office upkeep and “look and feel.” This includes keeping kitchen and supply areas stocked, clean and functional.
• Oversee new team-member onboardings (i.e., processing and filing new-hire paperwork, hosting orientation, 30 day check ins, benefits enrollment, etc.)
• Other administrative duties as needed/as assigned
• Participate in recruitment and hiring process (job postings, interview process, candidate scorecards, offers of employment)
• Support other functional areas and members of the organization’s leadership team with special projects as needed
• Monitor and maintain inventory of uniforms and team supplies; order as needed to keep basic items stocked, and to fulfill special requests from staff
• In partnership with sales and operations, continually look for ways to evolve and improve operational efficiency of systems and processes impacting staff and business operations
• Manage an organized work area in a neat, clean, and organized manner
• Manage HR projects such as, but not limited to, process and policy creation, company communications, and working to help implement Human Resource Processes
• Provide weekly “Admin Wins”, report tasks, and weekly activities

COMPETENCIES

The requirements listed below are representative of the knowledge, skill and/or ability required to be successful in this role but are not necessarily all-inclusive.

• A self-starter with a high degree of energy and careful attention to detail; strong sense of initiative and a process-improvement mindset
• Someone who can look at things from different angles and ask questions to seek a better understanding
• A demonstrated ability to plan effectively, but the flexibility to handle the unexpected
• The ideal candidate possesses program and cross-functional management skills; they are analytical, resourceful, customer-focused and team oriented, with clear communication skills
• Highly flexible, creative problem solver, with a strong ability to multitask
• Excellent oral and written communication skills
• Substantial experience with project management software (e.g.,Basecamp)
• Robust and proven business acumen
• Proven ability to juggle multiple internal projects at a time, while maintaining razor-sharp attention to detail
• Substantial experience with Google Workspace (Slides and Docs)
• Strong interpersonal skills
• Must have an aptitude in building relationships with professionals of all organizational levels both in-person and remotely
• Ability to identify and accurately document complex processes and visually show how they relate so that team members can understand them, use them, and be held accountable to fulfilling them
• Execute and exhibit good judgment; High level of professionalism
• Must have the ability to deal with different personalities, cooperate with other team members and work under pressure
• Excellent computer skills; proficient or advanced skill in Microsoft Suite (Word, Excel, PowerPoint, and Outlook) and experience with data management
• Experience in change management and driving adoption of tools and processes
• Substantial experience with process flow software (e.g.,Lucidchart)
• Primary values include quality output, goal-orientation, objectivity, attention to detail, and professionalism
• Superb organizational and time-management skills
• High tolerance for changing work priorities and deadlines, and a willingness to take on responsibilities and to prioritize own work on multiple projects
• Ability to think individually as well as collaboratively when approaching job responsibilities

Education And Experience

• Minimum 5 years Executive Support or Office Administration (Preferred)
• Bachelor’s Degree in Business Administration, HR, or related field (Preferred)
• Minimum 3 years experience in HR (Preferred)
• Strong analytical skill sets
• Proficient knowledge of G Suite products
• Valid Driver’s License
• High School Diploma or Equivalent (GED) (Required)

Physical Requirements

• Requires ability to occasionally lift up to 50 lbs
• Position may require occasional travel
• Prolonged periods sitting at a desk and working on a computer

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Slick Rock Tanning and Spa recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

If this position caught your eye, send us your resume! For best consideration, after submitting your application, send an email with your resume to [email protected]. Include the job title and source where you found this position in the subject line. Already a candidate? Please connect directly with your recruiter to discuss this opportunity.

Job Type: Full-time

Pay: $50,000-$60,000 per year

Benefits

• 401k retirement
• Employee discounts
• Professional development
• Health insurance (75% paid by company)
• Paid training
• Community service opportunities (Habitat for Humanity, 2nd Harvest, Scraps, Blessings Under the Bridge, etc.)
• Travel opportunities (Industry tradeshows, conferences, etc.)
• Free tanning & spa services
• Paid time off
• Team events (BBQs, Silverwood, Bloomsday, rock climbing, etc.)

Physical Setting

• Office

Schedule

• Weekend availability
• Monday to Friday
• 8 hour shift

Supplemental Pay Types

• Bonus pay

Ability To Commute/relocate

• Spokane Valley, WA to start, will be relocating office to North Idaho within the year: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location