Business Intelligence Analyst - Sr (Claims)

Searching for a place to make your mark? Every great team depends on the individual contributions of its members – the skills, talents and the passion that each team member brings. At Citizens, we’re building a workforce of top achievers committed to our company’s mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.
Citizens’ Mission is to provide property insurance protection in Florida to those who are, in good faith, unable to obtain coverage through the private market while also providing the utmost in customer service. Our Values are public service, integrity, respect, responsiveness and sound judgment. We strive to not only provide affordable insurance products and services but also to provide sound financial responsibility to the citizens of Florida.
At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us!
POSITION SUMMARY:
Bridges the gap between data collection and effective decision making; leads development of responses to requests with insurance/operational questions and uses meaningful analyses to provide answers creating reports as needed. Develops and monitors audits of data elements and sources to ensure data quality.
ESSENTIAL FUNCTIONS:

• Analyzes and/or directs others to analyze data for trends, patterns or changes and communicates significance of findings to management. Understands data relative to its source and how it is entered/maintained in the system to properly use or direct others to use.
• Ensures data quality. Develops methods for audits of data from policy system and other sources to identify anomalies. Monitors periodic audits performed by others. Informs data owners of identified errors for correction. Follows up to ensure errors are corrected at the source. Communicates any inconsistencies to data users.
• Leads responses to ad hoc information requests from a variety of customers. Researches topics as necessary, compiles appropriate information and summarizes conclusions in a timely fashion.
• Leads development of meaningful business intelligence analyses and reports using various sources of data in an efficient manner. Summarizes information appropriately for the intended audience. Produces senior-level presentations that will impact thinking and decision making. Refines and revises report production to ensure efficiency.
• Generates detailed documentation of work to enable reviews and replication of reports.
• Confers with peers on processes and audits fellow work products to minimize errors and maximize efficiency. Cross trains colleagues on processes and report generation.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Advanced analytical and problem-solving skills
• Ability to develop/design highly complex tables and figures
• Excellent interpersonal skills
• Advanced knowledge of Excel
• Advanced knowledge of business intelligence tools
• Ability to be self-directed and organized
• Ability to be responsive to project and customer needs
• Advanced SQL
• Ability to work on a collaborative, cross-functional team
• Excellent written and verbal communication skills
• Knowledge of insurance concepts
• Ability to work under deadlines
• Advanced knowledge of data quality concepts

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s Degree OR 4 years relevant experience, OR a combination of college education and relevant experience equivalent to 4 years (Business, Economics, Statistics)

AND

• Five years analytical, business intelligence and/or data management experience with a demonstrated proficiency using data visualization and analysis tools such as Power BI and SQL

PREFERRED QUALIFICATIONS:

• Skills in Data Visualization and Storytelling
• Bachelor’s degree in quantitative field, such as math, computer science, actuarial science, statistics, physics

PHYSICAL REQUIREMENTS:
This position requires the ability to sit for long periods of time, hear and converse over the telephone and key frequently on a computer (4 or more hours per day).
We offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.
Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community Service and much more!

• Company Paid employee basic life insurance and short-term disability
• Medical, dental and vision coverage
• Tuition reimbursement
• Professional and leadership development opportunities
• Employee Assistance and Wellness Programs
• Retirement savings plan with a generous company match
• Generous paid time off: vacation, sick and holiday leave
• Casual dress
• Employee recognition programs
• Relocation assistance (where applicable)
• Community and volunteering opportunities
• Company Paid Parking
• Flexible work schedule and Alternative Work Arrangements

Citizens is Proud to Be an Equal Opportunity Employer
Visa sponsorship is not available for this position.
Primary Location
US-FL-Jacksonville
Work Locations
Jacksonville
Job
Claims
Organization
CPIC BU
Job Posting
May 5, 2023, 2:26:17 PM