Business Insights Analyst - Privacy And Ade

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.  

 

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb: 

• It takes a unified team committed to our core values to embody these ideas,  and our fast-moving team is committed to leading as a 21st century company. 
• Our creativity allows us to imagine new possibilities for people. 
• Our community is based on connection and belonging. 
• Our responsibility is to all of our stakeholders. 

 

The Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.

The Job:

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

The Trust organization protects, guides, and mobilizes the creation of trust in our community and on our platform. We hire quality talent who embody our company values and hold a steadfast commitment to creating a world where anyone in the Airbnb community can host, travel, and connect with peace of mind.

The Policy Analytics, Research & Experience team enables, facilitates, and streamlines integrated data-driven decision making across the Trust Policy & Partnership organization. The team is committed to operational excellence and community experience through a culture of problem-solving, guided by data and research. We inject quantitative measurements into our processes and implement objective indicators of success. Most importantly, we create the resulting feedback and insights-to-action for our community, unlocking positive perception, usage, and retention. We are passionate about showcasing and solving the most pressing, most impactful policy concerns our community face, including rooting out racial and other demographic discrepancies, guided by data and research.

About You:

• You are passionate about solving complex problems with data; adding a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis.
• You are able to execute projects in alignment with stakeholder data teams. You can apply a sustained level of commitment and attention to your work, as well as thorough, thoughtful, and rigorous documentation to multi-week and often multi-month projects.
• You have expert skills in SQL and expertise in at least one programming language for data analysis (Python or R); familiarity with other data & insight tools such as JIRA, Medallia, Nexidia desired.
• You are persistent in the ability to build new data pipelines and gather data that is needed to address key stakeholder business questions and needs
• You have working knowledge of project/program management and excel at collaboration around data views and investigation
• You understand building data views in ways that isolate insights that enable teams to frame narratives around customer experience improvement, and in particular, in regard to critical customer journeys
• You are deeply passionate about customer Privacy and ADE and are inspired to help create a positive impact on the Airbnb community through the development of Privacy and ADE data views.

How You’ll Make An Impact

You will report to the Head of CX Insights in Policy & Programs, and partner closely with teams across the business in your work. Your primary focus will be to develop data views and insights that promote experiential improvements around the policies in place for our host and guest communities. Working with your peers as well as other stakeholder teams, you will both develop and support the creation of data insights through cross-functional partnerships. You will also recommend Privacy and ADE-focused OKRs and KPIS, as well as build our understanding of the impact of various improvements on an established set of Privacy and ADE metrics. Day to day activities will include: maintaining a Privacy and ADE scorecard, developing experience-based data stories through ongoing views and dashboards, tracking operational opportunities as surfaced by top driver analysis, and deeper dive/long-term data projects that increase the experiential understanding of specific stakeholders or teams. In addition, you will be involved in the technical details of the various data systems we build, and will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operations agents to improve targeted experiences through data analysis and data-driven approaches.

In this role you’ll get to:

• Conduct deep analysis into various areas of Privacy and ADE experience across customer segments; competitive and industry analysis may also be required.
• Use a combination of data engineering, science and analytics based skills to build business insights around the Privacy and ADE experience with Airbnb’s policies and product.
• Contribute to improvements across key Privacy and ADE journeys that directly impact the experience of the greater Airbnb community.
• Build data views and perform investigations that increase Airbnb’s understanding of and ability to improve Privacy and ADE approaches, including surfacing top areas of Privacy and ADE friction
• Influence data-driven decisions around Privacy and ADE in regular business reviews, through dashboards, scorecards, targeted analysis and in operational improvement backlogs.

We Are Looking For People Who Have

• A background is building data views and analysis for Privacy and ADE initiatives, as well as working knowledge of key KPIs that indicate strong Privacy and ADE performance
• A minimum of 5+ years of experience in business analytics with an emphasis on operations scalability and optimization; and on developing business facing metrics and solving future business decisions.
• Experience with a number of survey & analytics tools such as Medallia, Nexidia, Clarabridge, Qualtrics, Tableau, PowerBi, etc. Some background in JIRA is desired as well.
• Expert skills in SQL and expert in at least one programming language for data analysis (Python or R)
• Proven ability to tailor data solutions to business problems to a cross-functional team, with the ability to communicate clearly and effectively on solution versions and features
• Absolute ability to maintain confidentiality and objectivity.
• Demonstrated ability to create and drive data views and analysis for the business, and help teams execute against them
• Positive, solution-oriented mindset; leads by example.
• Strong time management and prioritization capabilities.

Preferred Experience:

• Dashboard project management within a timeline, for a set of critical stakeholders
• Background working on customer experience data and insights-to-action
• Large, complex dashboards across a number of data pipelines and inputs
• Experience working within the product or policy development life cycle within technology, regulations, and/or industry landscape.
• Setting the context for data within key customer journeys
• Building ad hoc views with code-based data work as well as a range of data & analytics tools

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $72.86-$85.71/hour

Benefits: Medical, Dental, Vision, 401K

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