Business Analyst- Revenue Cycle

The position is responsible for assisting in the support of business and/or functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and exceptional quality standards.

Responsibilities:

• Upkeep of application and support process documentations, including maintenance of the SharePoint sites.
• Interact with Systems Analysts during the software build and/or configuration process and testing process
• Review vendor provided documentation and user manuals needed for application support documentation
• Serve in a liaison role between application technology vendors, internal IS groups, and business users / leadership
• Establishes a consistent communication strategy with the Business and vendors and defines the associated deliverables
• Deliver functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests
• Communicates effectively to internal management
• Interact with business users to understand new business requirements and enhancement requests
• Work under the direction of the Manager to provide application solutions and/or support for assigned business areas

Professional qualifications

• Communicates effectively with all parties related to assigned process area
• Directly interface with business users to resolve issues in a professional and empathetic manner
• Technical proficiency and ability to explain technical details
• Escalates to leadership any disconnects between client expectations and IT interests
• Knowledge of healthcare business functions as it relates to Revenue Cycle
• Service-oriented mindset
• Ability to switch gears and prioritize accordingly at any point when critical issues arise
• Ability to build and maintain relationships to become a trusted partner to our business users, vendors, and internal teams
• High attention to detail and accuracy
• Ability and desire to take initiative and ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
• Ability to function effectively in a high touch, dynamic, and collaborative environment.
• Strong oral and written communication skills, including having the ability to navigate through stressful or ambiguous situations
• Ability to operate not only at the task level but with a goal-oriented mindset.
• Ability to multitask, prioritize, and manage time efficiently
• Self-motivated, self-directed, and resourceful

Academic Achievements

BA or BS degree and advanced degree or coursework preferred and/or other relevant combination of training and experience and industry experience

Experience

• Working with multiple teams/stakeholders at different functions/levels.
• Working in a team-oriented environment.
• 1 - 3 years practical experience in developing business process and data flow documentations (Visio preferred)
• 2 years Healthcare industry experience preferred, Revenue Cycle experience a plus
• Vendor relationship and/or management experience a plus
• 1 - 3 practical experience with SharePoint