Business Analyst, Employee Experience & Productivity

Summary

Do you love understanding every detail of how new technologies work? Join the team that serves as Apple’s nerve center, our Information Systems and Technology group. There are countless ways you’ll contribute here, whether you’re coordinating technology needs for product launches, designing music solutions for retail locations, or ensuring the strength of in-store Wi-Fi connections. From Apple Pay to the Apple website to our data centers around the globe, you’ll help design and manage the massive systems that countless employees and customers rely on every day. You’ll also build custom tools for employees, empowering them to solve complex problems on their own. Join our team, and together we’ll explore all the ways to improve how Apple operates, freeing our employees to do what they do best: craft magical experiences for our customers.

The Collaboration & Productivity team works hard to provide our internal employees with information, tools, and support throughout their careers at Apple. We focus on building productivity and collaboration tools, and provide information, training, and support needed to use those tools effectively. Using data to drive end user efficiency, our eclectic team manages clients, provides internal services, builds applications, and acts as the voice of IS&T to the company. Everyone at Apple depends on our team’s communication skills, obsession over the customer experience, and attention to detail!

The IS&T Business Analyst is responsible for provide operational and logistical support for Global Training programs. This role is key to the support of training, and evaluation of training offerings, data, and Learning Management System management and maintenance. The ideal candidate possesses a strong customer focus, exceptional communication and organizational skills!

Key Qualifications

At least 3 years of experience in a professional environment and in an administrative, coordinator, analyst or operations capacity

Expertise in iWork, macOS, and iOS is plus

Experience with reporting tools, such as Business Objects or Tableau is plus

Experience with survey tools, such as Key Survey, Survey Monkey, Qualtrics

Strong organizational and time management skills

Excellent verbal and written communication skills

Able to multi-task effectively while meeting project deadlines

Exceptional attention to detail, diligence, and thoroughness

Extremely strong teamwork ethic and customer success focus

Description

- Lead training-related logistics including: training schedules, request workflow, classrooms, evaluations, communications, learner support, and reports

- Ability to learn, and manage business budgets

- Work effectively with multi-functional teams to coordinate training sessions and events

- Support projects by handling deliverables and communication between various business groups

- Act as Learning Management System (LMS) administrator, including: data entry, reporting, troubleshooting, and testing.

- Ability to lead various forms of training in various LMS’, and content management systems

- Be able to test infrastructure that supports training - LMS, and customer facing sites

- Support the global training team by assisting with training material reviews, asset Management

- Manage global training communications for promotions, events, surveys, etc.

- Create, organize, and maintain monthly, quarterly, and annual reporting and metrics in alignment with the data program. In addition to assessing global training data, identify trends and patterns, and providing significant input

- Ability to create and update documentation for various processes

Education & Experience

Bachelors in Educational Technology, Information Systems or equivalent work experience

Additional Requirements

- Variable hours

- Weekend, holiday and on-call work required at times

- Travel up to 25% required

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $97,700 and $147,400, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Role Number: 200352943