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Body Shop Manager Jobs

Company

TEC Equipment, Inc.
Address , Lacey, 98506, Wa
Employment type FULL_TIME
Salary $82,757 - $124,136 a year
Expires 2023-07-11
Posted at 1 year ago
Job Description
About Us:
Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota.

TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs.
Overview:
The Body Shop Manager is responsible for the efficient and profitable operation of the Body Shop/Collision Center in alignment with TEC Vision, Mission, Values, and policies/procedures. The person in this position will be held accountable to developing and maintaining valued customer relationships, creating opportunities that result in strong, steady, and sustainable business growth, and the management of the team toward set goals.

The person in this position must embody company values: Teamwork, Entrepreneurship, and Customer Focus; and ensure every team member is delivering a customer experience that ensures TEC Equipment continues to be recognized by customers as their Best Business Partner.
Responsibilities:
  • Build and grow customer relationships and loyalty by providing expectations up front and meeting them, assuring prompt high-quality work, resolving complaints, and solving problems.
  • Utilize reporting and management tools to analyze department performance, manage expenses, and make informed decisions.
  • Work with all other departments to maximize dealer profitability and customer satisfaction. Develop and maintain excellent vendor relationships.
  • Drive continuous improvement initiatives, embracing change where needed to stay ahead.
  • Establish quality control procedures to monitor work, make corrections, and provide feedback for future services. Provide a safe working environment and reinforce a culture of safety.
  • Align department activities with the TEC value proposition and ensure that every employee and customer understands our values and customer commitment. Serve as leader and role-model to team by conducting self with highest of ethical and professional standards and modeling the TEC Core values.
  • Maintain appropriate staffing levels to support the work load, encourage departmental growth, and maximize profitability; review and update regularly to align with business climate.
  • Accurately forecast monthly and annual business results; create business plan with guidance from manager and corporate finance support.
  • Establish department vision that aligns with overall TEC Vision, ensuring it is visible and understood by employees and key stakeholders.
  • Contact existing customers and potential new customers on a regular basis, develop strong relationships at the appropriate level. Become our customers’ best resource (AKA Best Business Partner) for finding solutions. Solicit feedback from team regularly to identify opportunities to improve customer experience; communicate or act on feedback as appropriate.
  • Walk the shop daily with staff to help facilitate communication across the organization, ensure alignment on priorities, and identify areas that need support.
  • Develop system/process for supporting and monitoring progress of employees through regular, productive interaction including timely and regular feedback, recognition, coaching, and corrective action.
  • Actively manage and assume ownership for outcomes on a daily, monthly, and annual basis.
Qualifications:
  • Excellent oral, written, and interpersonal communication skills; ability to build relationships with internal and external contacts
  • Associates degree in truck service management or other related field preferred
  • Strong organizational and time management skills
  • High school diploma or equivalent
  • Knowledge of truck or heavy equipment repair and quality standards
  • Ability to visit customers and occasionally travel to our other locations
  • Excellent people management and leadership skills
  • Sound business acumen with ability to analyze, prioritize, identify, and execute solutions
  • Experience with P&L responsibility
  • Successful experience in managing internal and external relationships, using influence to
  • Minimum five years’ successful experience in management with proven history of achieving sales and business objectives; related experience within automotive/trucking industry
  • Knowledge and understanding of automotive/trucking industry
Compensation: The base pay range for this position is $82,757 to $124,136 Benefits:
TEC provides our employees and their families with a full menu of health, wellness, and retirement benefits.

New hires are eligible to participate in TEC Equipment’s comprehensive benefits plan the first of the month following your date of hire.
  • Education assistance
  • Choice of two comprehensive medical plan options that include prescription drug coverage
  • Employee Assistance Program (EAP)
  • Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children
  • 401(k) retirement savings plan with company contribution
  • Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick
  • Life, accident, and disability insurance
  • Vision care, discounted hearing exams, and hearing aids
Statements:
All offers of employment are contingent upon successful completion of all applicable screenings.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.