Better Careers Begin Here

Title: Bilingual Remote Call Center Representative

Location: Remote

Availability: Immediate

Hourly Rate: $11 per hour

Job Type: Seasonal 5 - 6 Months

About Advantmed

Founded in 2005 and based in Orange County, California, Advantmed, LLC (dba Record Flow until 2015) is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes.

Advantmed partners with managed care organizations to deliver the optimal combination of capabilities unique to each organization needed to achieve the objectives, including risk analytics, NCQA-certified HEDIS ® software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education.

Roles & Responsibilities

Job Summary

• You will need to be flexible in that your 9-hour shift could be from 6 am – 6 pm PST. This will be assigned to you upon completion of training.
• A professional attitude is the key to this role.
• The Temporary Call Center Representative will be handling the day-to-day verification and follow-up calls with the provider’s office for collecting patient records.
• Candidate must have the ability to sort out issues over the phone and via electronic communication since the position is work from home.
• Candidate must be able to swiftly use MS Office.
• The ideal candidate must have strong interpersonal skills, must have an outgoing and engaging personality, and must be very customer and team-focused.
• We have an immediate need for Call Center Representatives to work remotely from home. From the comfort of your home, we’ll provide you with paid training and ongoing coaching & support every step of the way! Our trainers will provide you with industry knowledge so you can put your skills to use with confidence.

Required Skill Set

• Preferably with 1-3 years of call center experience
• Must have high-speed internet access at their home and the ability to connect via ether-net
• Must have Windows operating system on their laptop to use Advanced software
• Excellent communication skills
• Ability to build and maintain good relationships with providers
• Must be customer-focused, internet and MS Office savvy