Beneficiary Service Representative Jobs

If you are a problem solver, resourceful, and looking to make a difference for your family as well as others we want you on our team. Help us deliver exceptional experiences to our members as a Work from Home Beneficiary Service Representative (BSR).

Responsibilities

What you will do:

• Deliver a consistent customer experience by providing efficient and timely resolutions to our Tricare beneficiaries & providers
• Prioritize workload to continuously answer incoming calls and maintain established schedules
• Act as customer advocate by resolving complex concerns in an accurate and timely fashion
• Demonstrate ability to make good business decisions aligned with our Humana values

Why Humana?

At Humana, we know your well-being is important to you, and it’s important to us too. That’s why we’re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:

• Amazing PTO (Paid Time Off)
• Tuition Reimbursement & Student Loan Refinancing
• Career Mobility
• Eligibility for associate wellness and rewards program
• Full Benefits effective Day 1 of employment
• Robust 401K plan through Charles Schwab
• Annual Incentive (Bonus) Opportunity

**PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (pdf or Word format) **

Required Qualifications

• Excellent verbal and written communication skills
• Prior experience managing multiple or competing priorities, including use of multiple computer applications simultaneously
• Training is Home or Virtual and will start day one of employment and run the first 5 weeks with a schedule of 8:30 am – 5:00 pm EST. Attendance is vital for success so no time off is allowed during training
• Our Department of Defense contract requires U.S. Citizenship for this role
• Must be flexible and able to work an 8 hour shift sometime between the hours of 8:00 a.m. -7:00 p.m. EST, Monday - Friday
• 2 years or more of work experience in a professional, customer service-driven environment
• High level of confidence using technology with ability to navigate multiple screens or web browsers at one time
• Demonstrated ownership to problem-solve independently
• Successfully receive interim approval for government security clearance (eQIP – electronic questionnaire for investigation processing)

Work at Home/Remote Requirements

• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
• WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

Preferred Qualifications

• Knowledge of customer service principles and practices – formal training or experience
• College degree (Associate’s or Bachelor’s) highly preferred
• Experience in healthcare, military or managed care environment
• High school diploma or equivalent
• Call Center Experience

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first-round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will have a set of interview questions and you will provide recorded video responses to each question. You should anticipate this interview to take about 15 - 20 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

**PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (pdf or Word format) **

#LI-Remote

Scheduled Weekly Hours

40