Bellman/Shuttle Driver Jobs

Are you looking to grow your career while opening and working at the first net-zero energy hotel in the United States? What about working for an employer that respects your knowledge and entrepreneurial spirit yet provides a framework of guidance and support?

Hotel Marcel, Tapestry Collection by Hilton

Hotel Marcel is a historic rehabilitation and adaptive reuse of the mid-century modern Armstrong Rubber Company Building aka Pirelli Building, originally designed by Marcel Breuer in 1967. It has165 rooms, a full-service restaurant, gallery, and 7,000 square feet of meeting space. True to the Tapestry brand style expect a unique boutique feel that combines local experiences, modern designs, and intimate service.

Are you looking to grow your career while opening and working at the first net-zero energy hotel in the United States? What about working for an employer that respects your knowledge and entrepreneurial spirit yet provides a framework of guidance and support?

Hotel Marcel, Tapestry Collection by Hilton

The Hotel Marcel is a historic rehabilitation and adaptive reuse of the mid-century modern Armstrong Rubber Company Building aka Pirelli Building, originally designed by Marcel Breuer in 1967. The building will be sustainable with LEED Platinum certification, solar power from the rooftop, parking canopy arrays to provide 100% of electricity for lighting, heating and cooling, electric car charging stations and much more. The hotel is slated to be the first Passive House certified hotel and the first net-zero energy hotel in the United States.

It has165 rooms, a full service restaurant, gallery, and 7,000 square feet of meeting space. True to the Tapestry brand style expect a unique boutique feel that combines local experiences, modern designs, and intimate service.

POSITION OBJECTIVE

The Bellman/shuttle driver is responsible for providing a positive first and last impression to guests as they arrive and leave the hotel. In this key role, you will offer information about check-in, opens and closes car doors and hotel entrance doors will be responsible for driving the hotel shuttle in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage during arrival and departure.

ESSENTIAL JOB FUNCTIONS

• Develop and maintain positive working relationships with others
• Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic
• Other duties as assigned
• Stand, sit, or walk for an extended period of time
• Open doors and assist guests/visitors entering and leaving property
• Transport guest luggage to and from guest rooms and/or designated bell area
• Maintain knowledge of the community and area to assist guests with general information and local special events
• Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager
• Thank guests with genuine appreciation
• Assist arriving and departing guests with luggage to & from rooms promptly
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information
• Assist individuals with disabilities
• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Assist departing guests to their transportation
• Greet all guests upon arrival
• Promote all hotel functions and facilities
• Polish and clean bell carts daily
• Perform other reasonable job duties as requested by Supervisors
• Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor
• Check and secure guests luggage
• Communicate parking procedures to guests/visitors
• Assist guest with general information
• Assist guests in and out of transportation
• Speak with others using clear and professional language; answer telephones using appropriate etiquette
• Comply with quality assurance expectations and standards
• Maintain the cleanliness of lobby and shuttles

EDUCATION/EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS and ABILITIES

Must provide the highest customer service to all guests. Ability to interact with guests using the Hospitality Standards set out by your General Manager.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee is occasionally required to sit.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee must regularly lift and/or move up to 10-15 pounds, frequently lift and/or move up to 20-30 pounds, and occasionally lift and/or move more than 35 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the abilities to adjust focus.

Prerequisites

• A valid drivers license to operate a motor vehicle. This license must have been held for at least one year prior to applying.
• Standing at least 8 hours a day
• Be able to work in a standing position for long periods of time.
• Be able to work in hot, wet, humid and loud environment for long periods of time.
• Must be able to read, write, and speak the English language.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Communicate effectively with customers and coworkers.
• A driving record will be required at the time of application, and it must be approved for the applicant to be considered for a position. Drivers license must be kept in good standing for the duration of employment.
• Lifting wheelchairs, strollers, walkers, baggage, gifts, etc. (in and out of customers vehicles)
• Requires grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 50 pound.

Notice

The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. Hotel Marcel, Tapestry Collection by Hilton

Brand: Hotel Marcel
Address: 500 Sargent Drive New Haven, CT - 06511
Property Description: Hotel Marcel
Property Number: 7284