Bell Captain Jobs

Hard Rock Hotel is equal parts family-friendly fun and rock god heaven with a huge variety of amenities for kids and adults alike with music as the key differentiator. From the sweeping California mission-style facades to the palm-lined swimming oasis where guests are immersed in both sound and water, Hard Rock Hotel is simply the coolest hotel on the planet.

Job Specific

• Assist guests with transportation needs
• Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board
• Coordinates curbside check-in process with other Guest Services areas of operation
• Reads Group Profiles and Banquet Event information on a daily basis
• Maintains cleanliness of Hotel front entrance area and lobby, contacting Housekeeping for major cleaning tasks
• Maintains adherence to Guest Services key control and security procedures
• Ensures guests identified for “curbside check-in” are welcomed and registered utilizing handheld technology
• Addresses guests by name
• Other duties as assigned
• Completely familiar with all Hotel facilities, room types and operating hours
• Ensures delivery of items and packages to guestrooms and meeting rooms
• Trains and monitors the performance of Bellpersons, including posting when guest assistance is not required
• Completely familiar with Hotel emergency procedures and assists Security with Code Red situations
• Ensures that courteous, prompt and consistent luggage assistance is provided to guests in accordance with all Loews Hotels Star Service standards
• Oversees the safe and efficient flow of traffic at the Hotel entrance area
• Ensures maintenance of equipment including Handhelds, bellcarts etc.
• Answers telephone in accordance with Loews Hotels Star Service Standards
• Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet, Concierge, Sales and Housekeeping
• Maintains proper staffing levels at all times for Bell Service, based on arrival and departure figures and taking into consideration productivity calculations
• Organizes and coordinates group bag pulls, ensuring proper recording and payment to participating Bellpersons and Door Attendants side by side with Door Captain
• Makes daily assignments of Handhelds and ensures utilization of Handhelds
• Maintains the cleanliness and excellent condition of equipment and work area
• Ensures a seamless arrival for all guests
• Provides up to date information to Bell staff regarding Hotel operating hours, groups in house and travel directions
• Is alert to guest who appears to be intoxicated and intends to drive a vehicle – notifies Security
• Closely coordinates group arrivals with Door Captain
• Ensures that accurate Hotel information and travel directions are given to guests
• Provides Hotel information and travel directions to Hotel guests
• Offers the storage of guest luggage

General

• Maintains cleanliness and excellent condition of equipment and work area
• Promotes and applies teamwork skills at all times
• Remains current with hotel information and changes
• Executes emergency procedures in accordance with hotel standards
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Complies with hotel uniform and grooming standards
• Attends required hotel meetings and training sessions
• Complies with required safety regulations and procedures
• Is polite, friendly, and helpful to guests, management and fellow employees
• Recycles whenever possible
• Complies with hotel standards, policies and rules

Qualifications

• Excellent communication skills – oral and written
• High School Diploma
• Strong leadership abilities
• Minimum one year experience as a Bell or Door Attendant
• Knowledge of the local area, roadways and services
• Able to work a flexible schedule, including weekends and holidays
• Ability to lift up to 75 pounds and push a cart weighing up to 150 pounds