Beach Club Receptionist (Part-Time) - Sea Island

Basic Job Functions: Provide information and assistance to guests, members, and visitors to Sea Island. Coordinate resources to fulfill guest requests along with anticipating and/or identifying needs to achieve maximum guest satisfaction, while upholding and assuring compliance with all company and departmental policies and procedures. Minimum Requirements: Excellent communication skills, both written and verbalNeat, legible penmanship, and writing skillsCPR certification preferredFirst Aid certification preferredProficient in Windows XP and Microsoft Office software applications such as: Word and OutlookProficient with peripherals, copier, fax and telephoneConsistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)Exhibits the Sea Island Five-Star Behavior Standards with guests, members, and co-workersMust possess a positive attitude and be able to work with a variety of people and in cooperation with coworkers efficiently and effectivelyMust be detail oriented and able to manage competing priorities and multiple deadlines in a fast-paced environmentAbility to easily adapt to organizational and environmental changesMust be flexible to work early mornings, days, evenings, weekends, and holidaysReport to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy Tasks/Responsibilities: Graciously welcome guests and members to the Beach Club as they arriveProvide a warm and hospitable club environment to guests and membersEnsure club privacy by checking Sea Island cards to verify date, membership category and identificationLearn the names and personally recognize our regular Guests and MembersMaintain high visibility in the Beach Club lobby/reception desk areaInteract with members and guests in a host/hostess fashion, contributing to the overall ambiance that is welcoming and hospitableDirects and manages all telephone calls for reception deskMaintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding areaAssist members and guests by making knowledgeable recommendations and, as requested, follow-up with reservations and confirmation of a variety of services, including but not limited to transportation, sightseeing tour information, dining, activities, and all services provided resort wideWork with all resort departments to maintain maximum rapport and open communication channels to anticipate and satisfy member and guest needs and demandsProvide our departing guests and members with a genuine thank you and invitation to allow us to serve them againAct to solve guest problems coordinating necessary efforts through the appropriate departments and consistently follow-up with guests to ensure proper actions and responses have been receivedMaintain log entries of each guest encounter so that all desk staff can have ready access to previous happeningsMaintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may haveIf applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved) and follow-up on issues as needed (if computer access is not available give information to admin support)Maintain cleanliness and organization in all work areasUphold appropriate departmental standards of quality/timingUphold and ensure compliance with all company and departmental policies and proceduresReport all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures immediately to supervisor Attend all scheduled employee meetings and bring suggestions for improvementWilling and timely execution of other duties as delegated by leadership Physical Requirements: Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periodsMust have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levelsAbility to lift, carry, pull, and push up to 20 lbs intermittently throughout a shiftAbility to read, write and communicate effectively in English, both written and verbalMay be exposed to mechanical, electrical, chemical and fume hazardsAbility to maintain compliance with Sea Island’s Company Resort Professional Image Policy