Bdc Service Agent - Nalley Bmw

Are you an energetic team player seeking a career to make an impact?

Apply Today at Nalley BMW!!!

• BDC Experience is a PLUS***

As a BDC Service Agent at Nalley BMW you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.

We are looking for an energetic, customer-focused BDC Service Agent at Nalley BMW who will help us redefine the car-buying experience.

Pay and Recognition

• Paid training
• Weekly pay
• Stock equity grant awards (select management and front-line team member’s eligible!)
• Paid holidays & paid time off
• $16 to $22 per hour plus productivity bonuses

Insurance / Retirement

• Health savings
• Short-term and Long-term disability plans
• Flex spending accounts (tax free)
• Up to 8 weeks paid pregnancy leave (disability leave)
• Life Insurance (Whole Life and Term)
• 401k with company match
• Insurance medical, vision, dental, accident, critical illness and hospital indemnity plans

Learning, Tuition Assistance and Career Development

• Continuous training through Asbury University
• Professional growth and development opportunities
• Digital career path tool to assist with career development

Additional advantages

• Opportunities to join our community service initiatives
• Employee discounts on vehicle purchases, parts and service repairs
• Aggressive Employee referral program with bonus opportunities
• Employee assistance program
• Student loan relief resources
• Scholarship awards

Our BDC (Business Development Center) Service Agents are tasked with managing inbound/outbound calls and emails for the dealership service department. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

• Must be able to pass pre-employment screens (background and drug test)
• Thorough documentation of all contacts within the customer management system
• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Excellent customer service skills and motivation to be successful
• Team player
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Advanced computer & phone skills
• Experience using customer tracking systems to track calls and appointments preferred
• Use scripts to collect all pertinent customer information and document in the system accordingly
• Complete internet lead management service work plans on a daily basis
• Appointment setting experience a plus
• Contact and communicate with customers to identify automotive service needs
• Must be at least eighteen years of age
• Agents must adhere to Asbury phone scripts
• Partner with the service department to schedule vehicle service appointments
• Able to multi-task
• Answer all calls in a prompt, professional and courteous manner