Service Manager Jobs

Description

Job Responsibilities/Duties

• Coordinates customer clinics, field days, and related promotional events
• Creates annual location service department goals and budget, in alignment with the organization’s financial and operational objectives
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere and competitive products
• Reviews work orders for completeness and accuracy prior to customer billing
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Coordinates customer clinics, field days and related promotional events
• Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
• Maintains a clean work area and performs work in a neat and orderly fashion
• Executes service department marketing plan with the direction from corporate service manager and marketing manager
• Assists with the development and training of service personnel and completes performance reviews of service staff
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Communicates, enforces and monitors service department processes to ensure customer satisfaction
• Ensures that all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Manages recruiting, staffing and employee development activities for employees reporting to this position