Banquet Services Manager Jobs

POSITION OVERVIEW

The Banquet Services Manager will assist with day-to-day banquet operations at Fontainebleau Las Vegas. This position will be responsible for assisting with the planning, coordinating, and execution of banquets, conferences, meetings, and special events within the resort, fulfilling the promise of delivering world-class, luxury service to every Member and guest.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Ensures fiscal responsibility in all aspects of his/her job, which includes watching COGS, operational expenses and ensuring efficient labor practices
• Conduct performance-related conversations with Members and issue discipline when necessary
• Maintain knowledge of common food allergies, dietary options, and/or alternate food requests
• Develop and maintain a cohesive Banquet department to ensure professional interaction with Members and guests
• Identify areas for improvement and implement strategies to enhance guest satisfaction, operational efficiency, and revenue generation
• Maintain department policies and procedures to control costs while delivering exceptional luxury service
• Collaborate with clients, event planners, and other departments to understand their requirements, budgets, and timelines
• Stay updated with industry trends, innovations, and best practices related to banquet operations.
• Maintain full knowledge of banquet menu items and ingredients, room set-ups, bar menus, functions of service, house and bar rules and regulations, and alcohol awareness training
• Maintain a professional, courteous and friendly demeanor with all members and guests always
• Monitors safe and sanitary conditions in all banquet service areas and for all banquet service and set up equipment
• Communicate and collaborate with all departments to coordinate seamless execution of all things related to Banquet Operations
• Train, coach, develop, mentor, inspire, and direct all banquet Members
• Responsible for complying with Title 26 policies and procedures as well as completing all assigned/required modules in a timely manner
• Seek opportunities to upsell services and generate repeat business
• Assist with the day-to-day operations and staff of the Banquets department
• Oversee documentation of incidents and events involving guests or Members accurately and in detail
• Assist with the ordering of supplies, products, and necessary tools to always ensure proper par levels and appropriate working tools
• Monitor and adjust staffing levels, equipment, and inventory to optimize efficiency and quality
• Advise, counsel, and train the Banquet team to keep informed of new procedures and in compliance with policies and work standards
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary
• Build and maintain strong relationships with clients, event planners, and internal stakeholders; Act as a point of contact for event-related inquiries and concerns, ensuring prompt and effective resolution

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Excellent interpersonal skills to deal effectively with guests, management, Team Members, and other outside contacts
• Complete knowledge of health and safety regulations
• Work in a fast-paced, busy, and somewhat stressful environment
• Proficient in operational financial management accountability and budgeting
• Has a clear understanding and knowledge of the Culinary Union Collective Bargaining Agreement
• Must have ability to think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, Member training and development as they relate to overall Food & Beverage products
• Ability to execute on guidelines for proper staffing to maximize efficiency and minimize labor costs
• Strong overall knowledge of F&B preparation and presentation
• Ability to write reports, business correspondence, and procedure manuals
• High School diploma or equivalent required
• Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, statutory requirements regarding health and safety, sanitation, proper chemical usage, fire procedures, and HACCP
• Must be willing and able to work a flexible schedule to include holidays, nights and weekends
• Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail
• Demonstrated knowledge and experience in overall Banquet operations
• Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
• Four (4) years in Banquets and Catering, with two (2) years in a management capacity in a high-volume, luxury hotel with a minimum banquet space of 200,000 square feet
• Excellent communication and customer service skills
• Must have basic knowledge of Microsoft Office software

SUPERVISORY RESPONSIBILITIES

This position supervises banquet Captains and banquet food servers.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

Equal Opportunity Employer Veterans/Disabled