Automotive Service Manager | Weekends Off & Brand New Facility | Buckeye

Christian Brothers Automotive

Benefits:

• Closed Every Weekend To Spend Time With Family & Friends
• Free Weekly Lunches Provided
• On-Going Training & Career Advancement
• Healthcare Benefits Available
• Paid Vacation & Paid Holidays
• Matching Retirement Plans
• Chaplain Support Available

Job Title:

Automotive Service Manager

Location:

23385 W. Yuma Road Buckeye, AZ 85326

Job Overview:

As a Service Manager with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers. Our Service Managers have the responsibility of taking our customer through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave our facility.

The Service Manager has responsibility and authority for all aspects of the daily operation of the business. Responsibilities include but are not limited to sales activities, staff management, quality of work, customer satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report directly to the Service Manager.

Responsibilities include, but are not limited to:

• Other duties may be assigned
• Maintain a personal positive attitude and positive communications at all times
• Serve as the primary communications interface to the customers, before, during and after service
• Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Owners
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
• Open and close stores on a daily basis
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
• Develop customer estimates and work orders. Direct Service Writer's development of customer estimates and work orders. Assign work orders to the technicians
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
• Ensure selection of quality parts
• Ensure all equipment is fully operational and in good working order.
• Ensure technicians have the resources needed to do their job
• Manage office and shop personnel and daily operations
• Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals
• Ensure target margins are achieved
• Take necessary corrective and/or disciplinary action for employee non-compliance
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
• Perform daily accounting closing and balancing procedures
• Direct the smooth, orderly and organized operation of the store
• Greet every customer that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect

Qualifications:

• Supervisory or management experience in Automotive
• Experience in TekMetric software application preferred, but not required
• Current driver’s licenses
• 5 years work experience in Automotive Customer Service & Service Sales
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• ASE Service Consultant certification or equivalent experience
• Graduation from an industry recognized service training program preferred by not required

Physical Requirements:

• Using a keyboard and mouse several times daily
• Driving manual transmission vehicles
• Keeping a brisk work pace in a high-volume environment
• Using a standard handset phone several times daily
• Occasionally lifting and carrying objects over 50 lbs
• Being on your feet for the majority of the workday (standing, walking, etc)

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 250+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.