Automotive Service Director Jobs

Audi Gilbert, Highline family-owned and operated automotive dealer is seeking an experienced, hands-on, and highly motivated Service Director to grow the company while guiding and establishing processes for staff and production to ensure outstanding customer satisfaction. If you are looking for a change, opportunity and/or desire to work for an award-winning company with tremendous integrity, then look no further.
Responsibilities:

• Plan and prepare work schedules. Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety
• Maintain profitability while controlling expenses and maintaining customer satisfaction (CSI)
• Listen and respond to customer complaints, ensuring a high level of customer satisfaction is achieved
• Attract, develop, and retain the very best talent
• Manage the activities of the service department, ensure efficient and profitable operation of the department
• Supervisor department employees to include training, motivation, counseling, and documenting employee performance to maximize production and client satisfaction.
• Adhere to all company policies, procedures, safety, and environmental rules.
• Plan, organize, and lead service department operations to meet/exceed dealership goals and manufacturer requirements.
• Ensure proper warranty procedures are followed, claims review, billing, and collection
• Maintain an organized and clean shop

Qualifications:

• Process driven, outstanding attention to detail and a high sense of urgency
• Must possess a valid driver’s license and clean driving record
• Process driven coach/mentor who can lead an existing group of dedicated employees
• Professional appearance, a strong work ethic with integrity beyond reproach.
• 5+ years’ Service Manager experience with a luxury automotive dealership REQUIRED
• Prior experience using Reynolds & Reynolds software preferred
• Excellent written and verbal communication skills

We provide a positive, professional work environment. Our team members enjoy terrific benefits which include:

• 401(k) with company match
• Indoor, heated & air-conditioned state-of-the-art facility and equipment
• Competitive wages
• Short & Long-term Disability/Life Insurance Available
• Paid Holiday
• Paid Time Off (PTO)
• Health/Dental/Vision Available

We are a Drug Free, Tobacco Free, Non-Smoking (including e-cigarettes) company. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.