Asst Manager Guest Services

HGV Now Offers Day One Team Member Benefits!!

What will I be doing?

As an Asst Manager Guest Services, you will be responsible for driving company success through performing the following tasks to the highest standards:

• Ensure all pending arrival information is accurate. Check rates and prepare for upcoming arrival packets with necessary materials and information.
• Communicate with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email.
• Check-in arriving guests and check-out departing guests.
• Assist with adjustment in departmental policies and procedures.
• Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
• Complete Front Desk Agent checklist.
• Make recommendations to management regarding development and corrective action plans.
• Maintain necessary hard copies of paperwork of daily operations, as needed.
• Effectively handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction. Alert management team of potential serious issues.
• Perform property and room inspections.
• Complete Front Desk accounting transactions including balancing end-of-day shift reports.
• Assist Front Office Manager/Director with managing resort inventory.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• A courteous and professional attitude when handling upset guests and difficult situations
• A minimum of 1 year hotel industry experience
• A minimum of six (6) months of supervisory experience in the customer service field required.
• High school diploma or equivalent
• Demonstrate leadership skills such as integrity, professionalism, and confidentiality

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Understanding of how Housekeeping and Front Office work together
• Proven ability to respond effectively to sensitive inquiries or complaints
• Interpersonal skills, high level of communication skills, ability to make decisions and lead others
• Possess the knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation
• Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.