Assistant Services Manager Jobs

THE IMPACT YOU CAN HAVE:

As a partner in leading Beauty Services at your assigned store, you will have the ability to help enhance a best-in-class offering through recruiting and productivity development and services events and promotions. This is a chance to build upon our distinctive culture, grow your passion for all things beauty, and call out the very best in our services associates through mentorship and support. Always guided by our lived values, you will play an essential role in creating deeper levels of brand equity and guest loyalty, ensuring “wow” experiences become the standard expectation of all who enter our salon.

You’ll accomplish all of this by:

• Ensuring adequate monthly inventory
• Coaching associates to greater levels of productivity through regular open and honest two-way conversation, prioritizing work and reinforcing behaviors that drive guest loyalty
• Providing professional product recommendations as part of all services
• Review and interpret financial and operational reporting regularly, including services visits and audit results.
• Helping the Salon Manager and General Manager analyze monthly sales, expenses and trends
• Supporting the planning and execution of services events
• Assisting with recruitment, training, product knowledge, skills development, safety, recognition and legal compliance
• Ensuring the highest standards of guest experience are met/exceeded, performing hair services on guests
• Meeting/exceeding service and merchandise sales, events around hair, skin and brows, and guest satisfaction
• Ensuring attendance of all internal/external technical product training classes
• Promoting all services, including skin, brows and make-up

THE ESSENTIALS FOR SUCCESS:

Qualified candidates will be licensed Cosmetology school graduates who possess:

• Strong collaboration and interpersonal skills
• Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture and executing merchandise directives.
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
• Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
• Demonstrated knowledge of state board of cosmetology regulations and hiring requirements
• Strong organizational skills to manage multiple tasks with moving parts while maintaining superior results
• Proficient with basic technology (e.g., POS system, Microsoft Office programs, and Apple devices)
• Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing
• 2 - 3+ years of relevant, fast-paced retail management work experience or other relevant work experience
• 2 years of management experience, management license as required by state law

Essential Functions:

• On a regular basis, requires the ability to lift and/or move 50 lbs.
• Ability to travel overnight to attend offsite meetings
• On an occasional basis, requires the ability to climb a ladder and maintain balance
• On a regular basis, requires continuous mobility throughout the store
• Ability to work a flexible, full-time schedule, including days, evenings, weekend and holidays
• On a regular basis, requires the ability to stoop, kneel, and crouch